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What Smart Trainers Know
The Secrets of Success from the World's Foremost Experts
Lorraine L. Ukens (Edited by), LL Ukens (Author)
9780787953867, Wiley
Paperback / softback, published 29 June 2001
448 pages, Exhibits: 58 B&W, 0 Color
24.4 x 18.6 x 3.9 cm, 1.005 kg
"What Smart Trainers Know provides a wealth of critical andpractical references from some of the most acclaimed thoughtleaders in the HRD profession. Lorraine L. Ukens' book will provideall trainers with a 'one-stop' resource for expanding theirexpertise." --Richard Chang, CEO, Richard Chang Associates, andauthor, The Passion Plan and Performance Scorecards
"Whether you're new to training or a seasoned pro, looking fortheory or practical application or needing to be revitalized orreconfirmed, What Smart Trainers Know has been written by thebest-of-the-best to deliver what you need." --Elaine Biech, EbbAssociates Inc., and author, The Business of Consulting
Learn from the best of the best!
Written by highly regarded experts in the field--including Zane L.Berge, Jay A. Conger, Robert Hargrove, James M. Kouzes, JulieO'Mara, Barry Z. Posner, Fran Rees, William J. Rothwell, and EdgarH. Schein--What Smart Trainers Know offers you a comprehensiveguide to the HRD profession's most critical issues. In thirty-fivemini-chapters (each of which can be read in approximately fifteenminutes) the book provides a handy resource for new practitionerswho want to develop a broad working knowledge of the field. Thebook also offers seasoned professionals the opportunity to examinethe latest thinking from a wide range of noted experts.
Emphasizing practical applications of theory, this collectioncovers all the basic needs of HRD practitioners in five keycategories:
* Strategic training and development
* Employee and organizational development
* Assessment and evaluation
* Training and development design
* Training and development methods
"Whether you're new to training or a seasoned pro, looking fortheory or practical application or needing to be revitalized orreconfirmed, What Smart Trainers Know has been written by thebest-of-the-best to deliver what you need."
--Elaine Biech, ebb associates inc., and author, The Business ofConsulting
Introduction vii Part One: Strategic Training and Development 1 1 Shifting from Training to Performance 3 2 Trends and the Profession 14 3 HRD in the Internet World 22 4 Learning Organizations 37 5 Change Management 47 6 What Smart Trainers Should Know About Organizational Culture 54 7 Legal Issues for Training and Development 61 Part Two: Assessment and Evaluation 71 9 The Intervention Questionnaire 82 10 Performance Analysis: Testing the Waters 96 11 The Art and Science of Competency Modeling 107 12 The Four-Level Evaluation Process 122 13 the Return on Investment (ROI) Process 133 14 Transfer of Learning to Performance 160 15 Developing and Conducting a Legally Defensible Performance Appraisal 176 Part Three: Training and Development Design 187 16 The Future of Instructional Design 189 17 What Every Smart Trainer Should know about Learning 202 18 What we know about Adult Learning 210 19 Designing Effective Training Programs 218 20 What I’ve Learned: The Picture is Bigger than you Think! 233 21 Motivation in the Learning Environment 238 Part Four: Training and Development Methods 249 22 Facilitating Active Learning 251 23 Transform the Person, Not the Behavior 259 24 Involve your Learners: Enhance your Training 268 25 Training Games and Activities 275 26 What Smart Trainers know about Self-Directed Learning 292 27 Guaranteed Results with Multimedia and Online Training and Education 316 28 Applications of Communication Technology in Training and Education 316 Part Five: Employee and Organizational Development 325 29 Diversity: The Right Competitive Strategy for a Changing World 327 30 Learning to Lead 339 31 Approach Team Training One Step at a Time 352 32 Strategic Employee Development Planning 363 33 Self-Directed New Employee Orientation 375 34 Mentoring to a “T” 382 35 The Critical Importance of Rewards and Recognition in the 21st Century 391 Contributors 406 About the Editor 412 Name Index 413 Subject Index 419
James C. Robinson and Dana Gaines Robinson
Joe Willmore
Patricia A. McLagan
Michael J. Marquardt
Jay A. Conger
Edgar H. Schein
Linda Byars Swindling
8 How to Conduct a Needs Assessment that gets Results 73
Seth N. Leiber, Ann W. Parkman, and Karen VanKampen
Judith A. Hale
Allison Rossett and Catherine Tobias
Richard Lepsinger and Anntoinette Lucia
Donald L. Kirkpatrick
Jack J. Philips and Patricia Pulliam Phillips
Mary L. Broad
Gary P. Latham and Deborah L. MacKenzie
William J. Rothwell
Maxine Arnold Dalton
Ron Zemke and Susan Zemke
Karen Lawson
Bob Pike
Larry Froman
Mel Silberman
Robert Hargrove
Fran Rees
Sivasailam “Thiagi” Thiagarajan
George M. Piskurich
Kevin E. Kruse
Zane L. Berge
Julie O’Mara
James M. Kouzes and Barry Z. Posner
Lorraine L. Ukens
Robert O. Brinkerhoff and Nicholas A. Andreadis
Jean Barbazette
Beverly Kaye and Marilyn Greist
Barbara A. Glanz
Subject Areas: Business & management [KJ]
