Web 2.0 Knowledge Technologies and the Enterprise
Smarter, Lighter and Cheaper

Paul Jackson (Author)

9781843345374, Elsevier Science

Paperback / softback, published 17 May 2010

280 pages
23.3 x 15.6 x 1.9 cm, 0.43 kg

"For any manger who wants to understand the full potential value of Web 2.0 rather than just its basic capabilities, Web 2.0 Knowledge Technologies and the Enterprise is a recommended read." --Library Review

Whilst enterprise technology departments have been steadily building their information and knowledge management portfolios, the Internet has generated new sets of tools and capabilities which provide opportunities and challenges for improving and enriching knowledge work. This book fills the gap between strategy and technology by focussing upon the functional capabilities of Web 2.0 in corporate environments and matching these to specific types of information requirement and behaviour. It takes a resource based view of the firm: why and how can the knowledge capabilities and information assets of organisations be better leveraged using Web 2.0 tools?Identifying the underlying benefits requires the use of frameworks beyond profitability and cost control. Some of these perspectives are not in the usual business vocabulary, but when applied, demonstrate the role that can be played by Web 2.0, how to manage towards these and how to assess success. Transactive memory systems, social uncertainty, identity theory, network dynamics, complexity theory, organisational memory and the demographics of inter- generational change are not part of normal business parlance but can be used to clarify Web 2.0 application and potentiality.

Web 2.0 tools and context
The modern business environment
From purpose to space
From space to function
From function to use
Putting it together
Conclusion.

Subject Areas: Databases & the Web [UNN], Internet: general works [UBW], Library & information sciences [GL]