"When I first became CEO I was inundated with constant interruptions and distractions. Then I discovered the MAP process. MAP forces you to focus on those core issues that drive an organization and eliminate the extraneous. Vital Factors shows the reader how to overcome these challenges through the stories of people who succeeded."
—John V. Shields, chairman emeritus, Trader Joe's Company

"Vital Factors brings to life the power of concrete concepts that create consistency and results.I entrenched myself in these MAP principles early in my career, and years later I used them to develop my leadership team and transform our organization."
—Joseph V. Haggerty, chief operating officer, United Way of America

"Vital Factors captures the winning formula to run any size business or organization. The real-world examples—provide insight that will help you grow as a leader and advance your career. It is mandatory for all of my senior leaders."
—David Berman, vice president of worldwide?sales and service, WebEx Communications, Inc.

"Vital Factors is a valuable tool for all leaders and teams. It has provided our organization with a simple disciplined process to transform our business from being 'action focused' to 'results focused.' Vital Factors is now part of our culture and used by every employee; the linkage to results is incredible. Focus, discipline, communication, and accountability are driving positive results!"
—Sharon Stein, senior vice president, Ceridian