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Virtual Selling
A Quick-Start Guide to Leveraging Video, Technology, and Virtual Communication Channels to Engage Remote Buyers and Close Deals Fast
Jeb Blount (Author)
9781119742715, Wiley
Hardback, published 7 September 2020
400 pages
21.8 x 15 x 3.6 cm, 0.522 kg
And just like that, everything changed . . . A global pandemic. Panic. Social distancing. Working from home. In a heartbeat, we went from happy hours to virtual happy hours. From conferences to virtual conferences. From selling to virtual selling. To remain competitive, sales and business professionals were required to shift the way they engaged prospects and customers. Overnight, virtual selling became the new normal. Now, it is here to stay. Virtual selling can be challenging. It's more difficult to make human to human connections. It's natural to feel intimidated by technology and digital tools. Few of us haven't felt the wave of insecurity the instant a video camera is pointed in our direction. Yet, virtual selling is powerful because it allows you to engage more prospects and customers, in less time, at a lower cost, while reducing the sales cycle. Virtual Selling is the definitive guide to leveraging video-based technology and virtual communication channels to engage prospects, advance pipeline opportunities, and seal the deal. You'll learn a complete system for blending video, phone, text, live chat, social media, and direct messaging into your sales process to increase productivity and reduce sales cycles. Jeb Blount, one of the most celebrated sales trainers of our generation, teaches you: As you dive into these powerful insights, and with each new chapter, you'll gain greater and greater confidence in your ability to effectively engage prospects and customers through virtual communication channels. And, with this newfound confidence, your success and income will soar. Following in the footsteps of his blockbuster bestsellers People Buy You, Fanatical Prospecting, Sales EQ, Objections, and Inked, Jeb Blount's Virtual Selling puts the same strategies employed by his clients—a who's who of the world's most prestigious organizations—right into your hands.
Foreword xi Part I Foundation 1 Chapter 1 And, Just Like That, Everything Changed 3 Chapter 2 Is Face-to-Face Selling Dead? 7 Chapter 3 Necessity is the Mother of Virtual Selling 13 Chapter 4 Virtual Selling Definition and Channels 19 Chapter 5 The Asynchronous Salesperson 25 Chapter 6 Blending 29 Part II Emotional Discipline 33 Chapter 7 The Four Levels of Sales Intelligence 35 Chapter 8 Emotions Matter 43 Chapter 9 Relaxed, Assertive Confidence 47 Chapter 10 Deep Vulnerability 49 Part III Video Sales Calls 57 Chapter 11 Video Calls—The Closest Thing to Being There 59 Chapter 12 Blending Video Calls into the Sales and Account Management Process 65 Chapter 13 Brain Games 73 Chapter 14 Seven Technical Elements of Highly Effective Video Sales Calls 79 Chapter 15 Five Human Elements of Highly Effective Video Sales Calls 91 Chapter 16 Virtual Presentations and Demos 121 Chapter 17 Be Video Ready 133 Chapter 18 Video Messaging 145 Part IV Telephone 163 Chapter 19 Pick Up the Damn Phone 165 Chapter 20 Telephone Prospecting 175 Chapter 21 Five-Step Telephone Prospecting Framework 181 Chapter 22 Developing Effective Because Statements 191 Chapter 23 Getting Past Telephone Prospecting Objections 199 Chapter 24 Leaving Effective Voicemail Messages 211 Part V Texting, Email, Direct Messaging, and Chat 223 Chapter 25 Blending Text Messaging into Account Management and Down-Pipeline Communication 225 Chapter 26 Text Messaging for Prospecting 231 Chapter 27 Email Essentials 237 Chapter 28 Four Cardinal Rules of Email Prospecting 249 Chapter 29 Four-Step Email Prospecting Framework 263 Chapter 30 Direct Messaging 275 Chapter 31 Live Website Chat 281 Part VI Social Media 301 Chapter 32 Social Media is an Essential Foundation for Virtual Selling 303 Chapter 33 The Law of Familiarity and the Five Cs of Social Selling 309 Chapter 34 Personal Branding 323 Part VII Virtual Selling is Still Selling 331 Chapter 35 The Truth about Jedi Mind Tricks 333 Chapter 36 Selling Invisible Trucks 343 Notes 349 Acknowledgments 359 Training, Workshops, and Speaking 361 About the Author 363 Index 365
Subject Areas: Business & management [KJ]
