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Veterinary Management in Transition
Preparing for the 21st Century
Thomas E. Catanzaro (Author)
9780813826264, Wiley
Hardback, published 30 August 2000
264 pages
26.2 x 18.5 x 2 cm, 0.717 kg
In this cutting-edge text, Thomas Catanzaro brings his considerable experience and training to bear on management in the veterinary profession. He discusses changes emerging in the twenty-first century veterinary medical practice and the alterations they demand in management style and practice organization. Besides the techniques and concepts for developing new programs and procedures, Dr. Catanzaro provides real-life applications for immediate use by veterinary practitioners around the world. Veterinary Management in Transition specifically addresses the following areas: * Are you and your practice ready for change?; * What is governance?; * Why is it needed?; * How does it work?; * In group practices, how can the leadership role be shared?; * What issues do you need to consider when hiring a group administrator, and how do you train him or her?; * How can the transition from traditional, single-doctor forms of management to new, more effective forms be made? A self-assessment at the end of each chapter helps readers understand their own strengths and weaknesses. Generous appendixes offer stand-alone reviews of the concepts presented in the text as well as model administrative action plans for staff development and change management.
Preface ix Introduction Are You an Effective Veterinary Administrator? Xvii The Veterinary Healthcare Team xvii The New Ear xx The Prime Thrust: Effective Administration xxi Signs of Administrative Success and Failure xxii Earmarks of the Download Spiral xxii Signs of a Winter xxiii Applying Effectiveness Concepts xxv Self-Evaluation xxv Appreciating Human Resources xxvi The Future xxvii The Role of Hospital Managers in Veterinary Medicine xxvii Revolutionary Change xxvii Dealing with Management Costs xxviii Impediments to Success xxviii The Hospital Manager’s Future Quiz xxx Chapter One Are you Ready to Change? 3 It is Not, Nor Will it Ever Be Again, “Business as Usual” 3 Five Success Measures 6 The Business of Veterinary Program Planning 9 The Dynamic Budget Planning Process 9 Implementation of Program-based Planning 12 Veterinary Practice Checklist for Self-assessment 14 Chapter Two Governance 21 The Functions of Governance 23 The New Era for Veterinary Medicine 27 Barriers to Effective Governance: The Seven Deadly Sins 29 1 Representational Governance 29 2 Lack of Mission Focus 30 3 Resistance to Change 31 4 Bad Governance Information 33 5 Failure to Dump Deadwood 34 6 Holding on the the Past 35 7 Lack of Job Descriptions 36 Controlling the Chaos of Change 37 Governance for Twenty-first Century 38 Engineering Veterinary Boards for a New Era 38 Making it Happen for You 44 Setting the Agenda 45 Providing Relevant Information 47 Choosing a Daily Operational Structure 48 Minimizing Friction 49 Administrator Skills and Performance Factors 52 Survey-When Is it time for Governance? 55 Chapter Three Expansion in the New Millennium-Representing the Group 59 The Return to Core Values 59 Managing Multiple Practices 61 Leadership Essentials 62 The Premise 62 Training Requirements 64 Performance Measurements 64 Accountability 65 Reporting 66 Performance Evaluation 66 Comparisons 66 Analysis 67 Internal Controls 68 A Dozen Signal Flares 68 Trust Everybody, but Cut the Cards 70 Planning 71 Putting It Together 71 “Management du Jour” and Current Literature 72 The Future Tense: The Stress of Change 73 Ethics: Doing the Right Things 75 Checklist for Multiple Boss Readiness 80 Chapter Four Hiring a Group Administrator 83 A Historical Perspective 83 The Era of Paper 83 The New Visual Media 84 The Feeling Years 85 Integration 86 Social Trends: The Impact of Addictions 87 Food 88 Work 88 Sex 89 Money 89 Gambling 90 Drugs 91 Plan of Action 92 Steps to Clarity 92 Steps to Resolution 92 Postscript 93 Establishing Personal Practice Priorities 94 Tasked Priorities 95 Triage Requirements 96 Building for a Better Tomorrow 97 Compensation for Practice Managers 98 Methods for Computing Compensation 99 What Managers Are Really Paid 101 Non-Monetary Factors 102 Aids for the New Administrator 103 Common Sense 103 Delegating Decisions 105 Service Skills 107 How to Train a Hospital Manager 108 Management Effectiveness Questionnaire 112 Chapter Five The Rest of the Story 119 Changing Attitudes 119 Focus on the Short Term 119 Redefining Success 120 Making Changes 122 Need for Leadership 122 Resistance to Change 122 Are you Ready for Change? 125 Critical Practice Tools 126 Performance Planning 126 Forming Alliances 127 Building Pride 128 The Present Is Rooted in the Past 130 Expectations 131 Patient Advocacy 132 Average is not Enough 133 Organize to Capitalize 134 Caring Leadership: Individuals Count 135 Creating and Controlling the Chaos of Change 137 Quantum Physics Replaces Mechanistic Process 137 The Renaissance Prescription 139 Entering the New Playing Field 140 Ready for Change Assessment 143 Appendix A Nurturing Your Leadership Competencies 159 Appendix B Ten Areas of Group Administrator Expertise 167 Appendix C The Annual Business of Business 177 Appendix D Understanding Behavioral Patterns 181 Appendix E Staff Development Assessment 197 Appendix F Administrative Action Plans 215
Subject Areas: Veterinary medicine [MZ]
