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User-Centered Design Stories
Real-World UCD Case Studies
The first user-centered design casebook!
Carol Righi (Author), Janice James (Author)
9780123706089, Elsevier Science
Paperback / softback, published 5 June 2007
560 pages, Approx. 150 illustrations
23.4 x 19 x 3.5 cm, 1.1 kg
User-Centered Design Stories is the first user-centered design casebook with cases covering the key tasks and issues facing UCD practitioners today. Intended for both students and practitioners, this book follows the Harvard Case study method, where the reader is placed in the role of the decision-maker in a real-life professional situation. In this book, the reader is asked to analyze dozens of UCD work situations and propose solutions for the problem set. The problems posed in the cases cover a wide variety of key tasks and issues faced by practitioners, including those related to organizational/managerial topics, UCD methods and processes, and technical/ project issues. The benefit of the casebook and its organization is that it offers new practitioners (as well as experienced practitioners working in new settings) valuable practice in decision-making that cannot be obtained by simply reading a book or attending a seminar.
Justifying, developing, and starting a UCD Program
Raising awareness and educating others in the work enviornment
Hiring UCD professionals
Estimating and pricing a UCD effort
Selecting appropriate user research methodologies
Selecting appropriate evaluation methodologies
Designing a user iterface
Designing user help
Web site information architecture
Addressing accessibility issues (i.e. designing for those with disabilities)
Applying UCD to middleware/products with no obvious user interface
Managing the politics of UCD in the Workplace
Recruiting for a UCD effort
Developing and delivering UCD training
Interplay of the business model/business requirements and user requirements
Cost-Justifying a UCD effort.
Subject Areas: User interface design & usability [UYZG], Human-computer interaction [UYZ], Systems analysis & design [UYD]
