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Understanding Librarians
Communication is the Issue
Barbara Hull (Author)
9781843346159, Elsevier Science
Paperback / softback, published 5 August 2011
200 pages
23.3 x 15.6 x 1.4 cm, 0.36 kg
"Hull provides a well-researched argument, which is anchored in evidence. While written mainly from an academic library perspective, the themes remain relevant to all libraries." --The Australian Library Journal "Provides a comprehensive overview of the various barriers a library professional needs to keep in mind when dealing with customers." --The Australian Library Journal "This easy-to-read and easy-to-understand book can be treated both as a starting point for further research and as a code of conduct for librarians, library managers, and library practitioners." --Journal of Librarianship and Information Science
Aimed at professionals and trainee professionals within the library and information service (LIS) fields, this book reminds the reader of the frequently ignored communication-gulf between the professional and the layman, and in particular the lack of true communication between LIS professionals and the user. It focuses especially on ‘non-standard’ users, such as non-native speakers or those with some disability. The author provides accessible examples of good practice, assesses their degree of success and suggests further ways to improve performance in information provision.
Dedication List of tables About the author and contributors Chapter 1: Defining the problem Chapter 2: What are libraries for? Chapter 3: Images of librarians Chapter 4: Psychological barriers Chapter 5: Social class and lack of education as barriers Chapter 6: Language as a barrier Chapter 7: Lack of literacy numeracy skills as a barrier Chapter 8: Information CommunicationTechnology as a barrier Chapter 9: Disability as a barrier Chapter 10: Clarity of purpose Chapter 11: Evaluation the value of systematic research Chapter 12: Librarians as reflective practitioners Chapter 13: Staff development Chapter 14: Self publicise Chapter 15: Breaking down the library walls: responding to the needs of the Google generation Chapter 16: Communication within partnerships at Deakin University Library: the liaison link Chapter 17: Where are we now? Index
Subject Areas: Library & information sciences [GL]
