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Total Quality Management Blueprint

Barrie G. Dale (Author), Heather Bunney (Author)

9780631195771, Wiley

Paperback / softback, published 23 August 1999

296 pages
24.6 x 17.3 x 2.2 cm, 0.54 kg

This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.

List of Figures.

List of Tables.

Preface.

Glossary of Terms.

1. Total Quality Management: An Introduction.

2. The Received Wisdom on Total Quality Management.

3. The Role of Management in Total Quality Management.

4. Business Process Management.

5. Quality Management Systems.

6. Quality Management Tools and Techniques.

7. Teams and Teamwork.

8. Assessment of Progress.

9. The Introduction of Total Quality Management.

10. Total Quality Management Summary.

Index.

Subject Areas: Business & management [KJ]
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