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The New Workplace
A Guide to the Human Impact of Modern Working Practices
David Holman (Edited by), D Holman (Author), Toby D. Wall (Edited by), Chris W. Clegg (Edited by), Paul Sparrow (Edited by), Ann Howard (Edited by)
9780471485438, Wiley
Hardback, published 20 December 2002
464 pages
25.4 x 17.2 x 3.1 cm, 0.992 kg
"Just-in-time", "total quality management", "lean manufacturing","call centres", "team work", "empowerment" - most people inbusiness have heard these buzz words, often offered as a panacea toall profit ills. So why don't they always work? Can you combinethem anyhow? If not, why not?
The New Workplace Handbook is a comprehensive guide to theevidence available on how modern working practices and technologyaffect the people in organizations. Within a broad psychologicalframework, leading experts examine how people work, theirexperience of work, the impact on productivity and performance andthe human resource implications. Guidance is offered on a range ofdifferent methods, tools and practices that can be used to guidethe design and implementation of modern working practices to ensurethat pitfalls are avoided and the best possible results areobtained from new initiatives.
Indispensable for consultants, this Handbook will also be usefulfor students and scholars in the psychology of business, humanresource professionals and anyone involved in the management of newworking practices.
List of Figures vii List of Tables viii About the Editors ix List of Contributors xi Preface xiii Part I Introduction Chapter 1 The New Workplace: An Introduction 3 Part II Modern Working Practices in the Workplace Chapter 2 Workers Under Lean Manufacturing 19 Chapter 3 The Human Side of Total Quality Management 37 Chapter 4 Advanced Manufacturing Technology 55 Chapter 5 Supply-chain Partnering 71 Chapter 6 Team Work 95 Chapter 7 Call Centres 115 Chapter 8 Knowledge Management 135 Chapter 9 Employee Involvement: Utilization, Impacts, and Future Prospects 155 Chapter 10 Proactivity and Innovation: Promoting a New Workforce for the New Workplace 175 Chapter 11 Teleworking and Virtual Organisations: The Human Impact 197 Chapter 12 Performance Management Practices and Motivation 219 Chapter 13 e-business: Future Prospects? 245 Part III Organisational Performance and Productivity Chapter 14 Organisational Performance and Manufacturing Practices 271 Chapter 15 Organisational Performance in Services 291 Chapter 16 The Human Resource–Firm Performance Relationship: Methodological and Theoretical Challenges 311 Part IV Tools and Methods for Design and Evaluation Chapter 17 Tools and Methods to Support the Design and Implementation of New Work Systems 331 Chapter 18 Examining New Technologies and New Ways of Working: Methods for Designing Evaluation Studies 347 Part V Reflection and Critique Chapter 19 The Future of Work? 371 Chapter 20 Any Nearer a “Better” Approach? A Critical View 393 Chapter 21 The New Workplace: Taking Stock and Looking Forward 413 Author Index 427 Subject Index 445
David Holman and Stephen Wood
Rick Delbridge
Richard Cooney and Amrik Sohal
Bradley Chase and Waldemar Karwowski
Máire Kerrin and Belén Icasati-Johanson
John Cordery
David Holman
Harry Scarbrough
George S. Benson and Edward E. Lawler iii
Kerry L. Unsworth and Sharon K. Parker
David Lamond, Kevin Daniels and Peter Standen
Robert D. Pritchard and Stephanie C. Payne
Chris W. Clegg, Belén Icasati-Johanson and Stuart Bennett
Stephen Wood
Rosemary Batt and Virginia Doellgast
Patrick M. Wright and Timothy M. Gardner
Enid Mumford and Carolyn Axtell
Sabine Sonnentag
Paul Sparrow
Karen Legge
David Holman, Toby D. Wall and Ann Howard
Subject Areas: Psychology [JM]
