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The Inclusion Equation
Leveraging Data & AI For Organizational Diversity and Well-being

Serena H. Huang (Author)

9781394294510, Wiley

Hardback, published 18 February 2025

256 pages
23.4 x 15.8 x 2.3 cm, 0.567 kg

You can't manage what you can't measure. Now you can finally measure inclusion, well-being, and employee experience like you measure sales, churn, and profit.

The Inclusion Equation gives you the tools, frameworks, and real-world proof to treat culture as business-critical infrastructure, not a feel-good initiative.

Dr. Serena H. Huang led people analytics at PayPal, GE, and Kraft Heinz, and is one of today's most sought-after speakers on AI and the future of work. In this book, she shows you how to turn insight into action, and how to sell it to the toughest room: the C-suite.

You'll learn how to:

  • Design an employee experience that drives retention, innovation, and trust
  • Use AI to detect burnout, disengagement, and flight risk before they hit your bottom line
  • Build your leadership's data fluency with storytelling that moves decisions
  • Link well-being and inclusion to business performance, even in tough budget cycles

Backed by case studies from Microsoft, Meta, and Cisco, and grounded in what Gen Z actually wants from work, The Inclusion Equation is the practical, data-powered guide to leading in the AI era.

Finally, a people strategy book your CFO will respect.

About the Author vii

Acknowledgments ix

Introduction xi

Chapter 1: The Power of Data and AI in DEI and Well-being 1

Chapter 2: People Data Storytelling 49

Chapter 3: The Intersection of DEI and Well-being 95

Chapter 4: Quantify the ROI of DEI and Well-being Programs 131

Chapter 5: The Impact of AI on DEI and Well-being 171

Chapter 6: The Future of Work: Human-first 203

Index 221

Subject Areas: Business & management [KJ]

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