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The American Retail Value Proposition
Crafting Unique Experiences at Compelling Prices

Kyle Murray (Author)

9781442637177

Hardback, published 17 August 2016

256 pages, 11 figures
23.5 x 16 x 1.9 cm, 0.49 kg

The American economy is profoundly dependent on the success of its retailers and the strength of its consumer spending. Yet, how do leading retailers create value for their customers?

To a large extent this has been accomplished by streamlining operations and a decades-long focus on cost cutting and price competitiveness. Today, retailers realize that they need to discover new ways to differentiate themselves and attract consumer spending. The American Retail Value Proposition provides the framework for building that differentiation and establishing a competitive advantage that goes beyond price discounting. This framework is based on more than a decade of research, including hundreds of hours of interviews with executives from the world’s leading retailers, including Starbucks, Walmart, Apple, Amazon, and Lowe’s. Whether you are an aspiring merchant or an industry veteran, this book's strategic framework will help you build a solid foundation for your business in today's ever-evolving retail marketplace.

Foreword

PART 1: AN INTRODUCTION TO THE RETAIL VALUE

PROPOSITION

1 Crafting Value

2 Segmentation and Differentiation

PART 2: THE SHOPPING ENVIRONMENT

3 Locations and Formats

4 Inside the Store

5 Omnichannel Retailing

PART 3: PRODUCT SELECTION

6 Buying and Merchandise Management

7 Category Management

PART 4: CUSTOMER ENGAGEMENT

8 Managing Customer Relationships

9 Customer Valuation

10 Customer Loyalty

PART 5: PUTTING IT ALL TOGETHER

11 Retail Pricing 

12 Propositions: Pitfalls and Potential 

Notes 

Acknowledgments 

Index

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