The 60-Minute Active Training Series: How to Bring Out the Better Side of Difficult People, Participant's Workbook

"In less time than it takes to go out to lunch, participants gain valuable knowledge, master practical techniques, and acquire skills immediately applicable to personal or professional situations. Practical, participative, producing results—what more could any trainer or performance-improvement technologist want?"
--Elaine Biech, author, Training for Dummies

Melvin L. Silberman (Author), Freda Hansburg (Author)

9780787973582, Wiley

Paperback / softback, published 7 January 2005

24 pages
28.2 x 21.4 x 0.3 cm, 0.1 kg

Faced with people we don’t like or don’t understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Participants Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief training session that teaches you how to approach difficult people in productive ways. Specifically, you will be learn how to

• Draw out people rather than closing them down
• Overcome your barriers to understanding others
• Look beyond the surface to learn what make people “tick”
• Take a novel approach when a relationship feels stuck

About This Brief Training Session 1

Subject Areas: Business & management [KJ]