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Supply Chain Management, with eBook Access Code
A Global Perspective
Nada R. Sanders (Author)
9781394187652, Wiley
Paperback / softback, published 6 February 2025
400 pages
24.4 x 19.3 x 0.8 cm, 0.703 kg
Illustrates SCM best practices while helping students understand the complexities of SCM decision making Now in its fourth edition, Supply Chain Management: A Global Perspective integrates the foundational principles and business-oriented functions of supply chain management (SCM) in one comprehensive volume. Providing students with a balanced and integrated perspective with a global focus, this market-leading textbook highlights the holistic and interconnected nature of SCM while addressing supply chain strategy, design, planning, sourcing, logistics, forecasting, demand planning, operations management, and more. A standard text at universities around the world, Supply Chain Management offers cross-functional coverage, a student-friendly pedagogy, and a wealth of real-world examples of SCM in companies of various sizes. Author Nada R Sanders draws upon her extensive experience in academia and industry to provide both the foundational material required to understand the subject matter and practical tips that demonstrate how the latest techniques are being applied. Supply chain management is advancing rapidly and becoming ever more important in the global business climate. Covering both the underlying principles and practical techniques of SCM, Supply Chain Management: A Global Perspective, Fourth Edition, remains an ideal textbook for upper-level undergraduate courses in Operations Management, Supply Chain Management, and Logistics Management programs. New to this Edition: Wiley Advantage:
Preface xi 1 Introduction To Supply Chain Management 1 What Is Supply Chain Management (SCM)? 3 Supply Chain Leader’s Box: Amazon.com 10 The Boundary- Spanning Nature of SCM 10 The Rise of SCM 13 Supply Chain Leader’s Box: Dell Computer Corporation 15 Characteristics of a Competitive Supply Chain 15 Global Insights Box: Zara 16 Trends in SCM 17 Supply Chain Leader’s Box: Walmart 18 AI & Analytics Box: Tesco 21 Managerial Insights Box— Outsourcing Innovation: Goldcorp Inc. 25 Empowering Entrepreneurs Box 26 Careers in SCM and Professional Organizations 27 Chapter Highlights 27 Key Terms 27 Discussion Questions 28 Case Study: McNulty’s Muscular Materials (MMM) 28 Case Study: Making Decisions with Data Analytics: FutureChain 29 Bibliography 29 2 Supply Chain Strategy 30 What Is Supply Chain Strategy? 32 Achieving a Competitive Advantage 33 Supply Chain Leader’s Box: Walmart 35 Global Insights Box: Toyota Motor Corporation 36 Building Blocks of Supply Chain Strategy 37 Managerial Insights Box— Outsourcing Alliances: Li & Fung Ltd. 43 Supply Chain Strategic Design 43 Supply Chain Leader’s Box: Barlean’s Organic Oils 46 Strategic Considerations 48 AI & Analytics Box: Amazon 49 Empowering Entrepreneurs Box 50 Productivity as a Measure of Competitiveness 50 Chapter Highlights 52 Key Terms 52 Discussion Questions 53 Problems 53 Case Study: Surplus Styles 53 Case Study: Making Decisions with Data Analytics: Whole Goods 54 Bibliography 54 3 Network and System Design 55 The Supply Chain System 57 Supply Chain Leader’s Box: Walmart 58 Supply Chain Leader’s Box— Moving to Process Thinking: LG Electronics 61 Understanding Processes: Theory of Constraints (TOC) 61 Integration of Supply Chain Processes 66 Designing Supply Chain Networks 68 Managerial Insights Box: Coca- Cola 68 Big Data Analytics Box: Segmentation in Retail 72 Empowering Entrepreneurs Box 72 Enterprise Resource Planning (ERP) 72 Chapter Highlights 75 Key Terms 76 Discussion Questions 76 Problems 76 Case Study: Boca Electronics LLC 76 Case Study: Making Decisions with Data Analytics: J Consulting 77 Bibliography 78 4 Marketing 79 What Is Marketing? 81 Supply Chain Leader’s Box: Gap Inc. 83 Supply Chain Leader’s Box— Accommodating Changing Customer Preferences: Pepsico 85 Customer- Driven Supply Chains 86 Managerial Insights Box— Understanding the Customer: Target 88 Delivering Value to Customers 90 Supply Chain Leader’s Box: Amazon 95 Global Insights Box— Global Customer Service: Coca- Cola Japan 96 Global Insights Box— Global Adaptation: Mcdonald’s 96 Channels of Distribution 97 Managerial Insights Box— Changing the Distribution Channel: Steinway Pianos 100 Supply Chain Leader’s Box: Omnichannel Experience: Starbucks 102 Big Data Analytics Box: Oasis 102 Empowering Entrepreneurs Box 103 Chapter Highlights 103 Key Terms 104 Discussion Questions 104 Case Study: Gizmo 104 Case Study: Making Decisions with Data Analytics: Your Friend Mark 105 Bibliography 105 5 Operations Management 106 What Is Operations Management (OM)? 109 Supply Chain Leader’s Box: Walmart 112 Product Design 113 Big Data Analytics Box: Honda 115 Global Insights Box: Ryanair 116 Process Design 120 Managerial Insights Box— A New Manufacturing Process: Rapid Manufacturing 123 Facility Layout 124 Managerial Insights Box: Mazzi’s vs Totino’s Pizza 126 Line Balancing in Product Layouts 127 Process Automation 130 Global Insights Box: Kuka Robotics Corp. 131 Empowering Entrepreneurs Box 133 Chapter Highlights 133 Key Terms 133 Discussion Questions 133 Problems 134 Case Study: Making Decisions with Data Analytics: Song’s Mumbai Restaurant 134 Bibliography 135 6 Sourcing 136 What Is Sourcing? 138 Supply Chain Leader’s Box— Cocreation: The Auto Industry 141 The Sourcing Function 142 Sourcing and SCM 144 Global Insights Box— Outsourcing Analytics: Accenture 145 Supply Chain Leader’s Box— Risk Management: IBM 147 Supply Chain Leader’s Box: e- Auctions: Procter & Gamble (P&G) 150 Managerial Insights Box— Outsourcing Alliances: Roots 150 AI & Analytics Box: FedEx 152 Measuring Sourcing Performance 152 Empowering Entrepreneurs Box 154 Chapter Highlights 154 Key Terms 154 Discussion Questions 155 Problems 155 Class Exercise: Toyota 155 Case Study: Snedeker Global Cruises 156 Case Study: Making Decisions with Data Analytics: J&G 156 Bibliography 157 7 Logistics 158 What Is Logistics? 160 Supply Chain Leader’s Box: United Parcel Service (UPS) 161 Managerial Insights Box: Super Bowl Logistics 162 Logistics Tasks 167 Big Data Analytics Box— Autonomous Vehicles: Uber 167 Transportation 169 Supply Chain Leader’s Box: Sysco 170 Global Insights Box— Rail Service Between China and Europe: Northeast Passage 172 Warehousing 172 Third- Party Logistics (3PL) Providers 175 Empowering Entrepreneurs Box 176 Chapter Highlights 176 Key Terms 177 Discussion Questions 177 Problems 177 Case Study: Strategic Solutions Inc. 178 Case Study: Making Decisions with Data Analytics: Morning Foods Inc. 179 Bibliography 179 8 Forecasting and Demand Planning 180 What Is Forecasting? 182 Managerial Insights Box: Forecasting Beyond Widgets 184 Managerial Insights Box— Forecasting is Predicting Any Future Event 186 The Forecasting Process 187 Managerial Insights Box: Generative AI And Forecasting 190 Types of Forecasting Methods 190 Supply Chain Leader’s Box: Tesla Motors 192 AI and Analytics Box— Improving Weather Forecasting: National Oceanic and Atmospheric Administration (NOAA) 194 Time Series Forecasting Models 195 Supply Chain Leader’s Box— Using Collaborative Technology: li & Fung 207 Empowering Entrepreneurs Box 208 Chapter Highlights 209 Key Terms 209 Discussion Questions 209 Problems 210 Case Study: Speedy Automotive 211 Case Study: Making Decisions with Data Analytics: TechGiant 213 Bibliography 213 9 Inventory Management 214 Basics of Inventory Management 216 Managerial Insights Box— Service Inventory: Zoots 217 Supply Chain Leader’s Box: John Deere & Company 221 Inventory Systems 222 Fixed- order Quantity Systems 224 AI and Analytics Box— Analytics- driven Inventory: Dell 231 Fixed- time Period Systems 232 Independent vs Dependent Demand 234 Global Insights Box: Intel Corporation 234 Managing Supply Chain Inventory 235 Empowering Entrepreneurs Box 239 Chapter Highlights 239 Key Terms 240 Discussion Questions 240 Problems 240 Case Study: Making Decisions with Analytics: ColorWorld 241 Bibliography 242 10 Lean Systems and Six Sigma Quality 243 What Is Lean? 245 Supply Chain Leader’s Box— Kaizen: Toyota 247 Artificial Intelligence (AI) and Analytics Box: General Electric 248 Supply Chain Leader’s Box: U.S. Army 249 Lean Production 250 Global Insights Box: UPS 250 Global Insights Box: Supplier Kanbans: Hewlett- Packard (HP) 252 Respect for People 253 Total Quality Management (TQM) 254 Supply Chain Leader’s Box: General Electric Company (GE) 255 Managerial Insights Box— Costs of Quality: Boeing And The 737 MAX Aircraft 256 Managerial Insights Box: Lean Tools in the Popular Press 260 Statistical Quality Control (SQC) 260 Supply Chain Leader’s Box: Intel Corporation 262 Six Sigma Quality 268 The Lean Six Sigma Supply Chain 270 Empowering Entrepreneurs Box 273 Chapter Highlights 273 Key Terms 274 Discussion Questions 274 Problems 274 Case Study: Buckeye Technologies 275 Case Study: Making Decisions with Data Analytics: Calloway Inc. 276 Bibliography 276 11 Supply Chain Relationship Management 277 Supply Chain Relationships 279 Box Big Data Analytics Box— The Network Effect: Amazon 283 Supply Chain Leader’s Box— Open Innovation: Procter & Gamble 285 The Role of Trust 286 Supply Chain Leader’s Box: Toyota 288 Global Insights Box— Growth Through Partnership: Coca- Cola in Africa 291 Managing Conflict and Dispute Resolution 291 Managerial Insights Box: Commodity Swapping 295 Negotiation Concepts Styles and Tactics 296 Relationship Management in Practice 302 Empowering Entrepreneurs Box 304 Chapter Highlights 304 Key Terms 305 Discussion Questions 305 Case Study: Lucid v. Black Box 305 Case Study: Making Decisions with Data Analytics: Buckeye Deliveries 306 Bibliography 306 12 Global Supply Chain Management 307 Global Supply Chain Management 309 Supply Chain Leader’s Box— Challenges of Global Culture: Walmart 311 Managerial Insights Box—Global Reach 312 Global Market Challenges 314 Managerial Insights Box: Coca- Cola’s China Branding Challenge 316 Global Infrastructure Design 318 Big Data Analytics Box— Supplier Risk: Cisco 321 AI and Analytics Box: Amazon’s Utilization of Information Technology 321 Cost Considerations 322 Managerial Insights Box— Beyond Cost: BMW 324 Political and Economic Factors 324 Empowering Entrepreneurs Box 327 Chapter Highlights 328 Key Terms 328 Discussion Questions 328 Case Study: Wú’s Brew Works 328 Case Study: Making Decisions with Data Analytics: Mika Enterprises 333 Bibliography 333 13 Sustainable Supply Chain Management 334 What Is Sustainability? 336 Global Insights Box: The Great Pacific Garbage Patch 337 Supply Chain Leader’s Box: Fibria Celulose 339 Evaluating Sustainability in SCM 345 Big Data Analytics Box: Coca- Cola 353 Sustainability in Practice 355 Managerial Insights Box: Carbon Fiber Auto Parts 356 Empowering Entrepreneurs Box 360 Chapter Highlights 360 Key Terms 360 Discussion Questions 361 Case Study: Haitian Oil 361 Case Study: Making Decisions with Data Analytics: Wellington’s Coffee House 362 Bibliography 362 Appendix The Standard Normal Distribution A-1 Glossary G-1 Index I-1
Subject Areas: Business & management [KJ]
