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Supply Chain Management
A Global Perspective
Nada R. Sanders (Author)
9781119702863, Wiley
Paperback / softback, published 4 March 2021
368 pages
25.2 x 20.3 x 1.8 cm, 0.658 kg
Like no other text on the subject, Supply Chain Management: A Global Perspective provides a balanced and integrated perspective of both the foundational principles and pragmatic, business-oriented functions of SCM. Highlighting the holistic and interconnected nature of SCM, this comprehensive volume addresses supply chain strategy, design, planning, controlling, management and more. The text features numerous real-world business examples that illustrate SCM best practices while helping students understand the complexities of SCM decision making. Now in its third edition, this well-respected text provides a global focus, cross-functional approach, and strong pedagogy. Clear, student-friendly chapters contain discussion questions, case studies, and examples designed to develop managerial thinking, explore key managerial issues, and bring difficult concepts to life. Detailed yet accessible coverage of topics including operations management, sourcing, logistics, forecasting, demand planning, and sustainable supply chain management offers a realistic practitioner’s view of SCM in the contemporary business landscape.
Preface xi 1 Introduction To Supply Chain Management 1 What is Supply Chain Management (SCM)? 3 Supply Chain Leader’s Box: Amazon.com 9 The Boundary-Spanning Nature of SCM 10 The Rise of SCM 13 Supply Chain Leader’s Box: Dell Computer Corporation 14 Characteristics of a Competitive Supply Chain 14 Global Insights Box: Zara 15 Trends in SCM 16 Supply Chain Leader’s Box: Wal-Mart 17 Big Data Analytics Box: Tesco 18 Managerial Insights Box—Outsourcing Innovation: Goldcorp Inc. 22 Empowering Entrepreneurs Box 23 Careers in SCM and Professional Organizations 23 Chapter Highlights 24 Key Terms 24 Discussion Questions 24 Case Study: McNulty’s Muscular Materials (MMM) 25 Case Study: Making Decisions with Data Analytics: FutureChain 25 Bibliography 26 2 Supply Chain Strategy 27 What is Supply Chain Strategy? 29 Achieving a Competitive Advantage 30 Supply Chain Leader’s Box: Wal-Mart 31 Global Insights Box: Toyota Motor Corporation 33 Building Blocks of Supply Chain Strategy 33 Managerial Insights Box—Outsourcing Alliances: Li & Fung Ltd. 39 Supply Chain Strategic Design 40 Supply Chain Leader’s Box: Barlean’s Organic Oils 43 Strategic Considerations 44 Big Data Analytics Box: Amazon 45 Empowering Entrepreneurs Box 46 Productivity as a Measure of Competitiveness 46 Chapter Highlights 48 Key Terms 48 Discussion Questions 49 Problems 49 Case Study: Surplus Styles 49 Case Study: Making Decisions with Data Analytics: Whole Goods 50 Bibliography 50 3 Network and System Design 51 The Supply Chain System 53 Supply Chain Leader’s Box—Moving to Process Thinking: LG Electronics 56 Understanding Processes: Theory of Constraints (TOC) 56 Integration of Supply Chain Processes 61 Designing Supply Chain Networks 62 Managerial Insights Box: Coca-Cola 63 Big Data Analytics Box: Segmentation in Retail 66 Empowering Entrepreneurs Box 66 Enterprise Resource Planning (ERP) 66 Chapter Highlights 69 Key Terms 69 Discussion Questions 69 Problems 70 Case Study: Boca Electronics LLC 70 Case Study: Making Decisions with Data Analytics: J-Consulting 71 Bibliography 71 4 Marketing 72 What is Marketing? 74 Supply Chain Leader’s Box: Gap Inc. 75 Supply Chain Leader’s Box—Accommodating Changing Customer Preferences: PepsiCo 77 Customer-Driven Supply Chains 78 Managerial Insights Box—Understanding the Customer: Target 80 Delivering Value to Customers 82 Global Insights Box—Global Customer Service: Coca-Cola Japan 86 Channels of Distribution 87 Managerial Insights Box—Changing the Distribution Channel: Steinway Pianos 89 Big Data Analytics Box: Oasis 91 Empowering Entrepreneurs Box 92 Chapter Highlights 92 Key Terms 92 Discussion Questions 93 Case Study: Gizmo 93 Case Study: Making Decisions with Data Analytics: Your Friend Mark 94 Bibliography 94 5 Operations Management 95 What is Operations Management (OM)? 97 Supply Chain Leader’s Box: Wal-Mart 100 Product Design 101 Big Data Analytics Box: Honda 102 Global Insights Box: Ryanair 103 Process Design 107 Managerial Insights Box—A New Manufacturing Process: Rapid Manufacturing 110 Facility Layout 110 Managerial Insights Box: Mazzi’s versus Totino’s Pizza 112 Line Balancing in Product Layouts 112 Process Automation 116 Global Insights Box: Kuka Robotics Corp. 116 Empowering Entrepreneurs Box 117 Chapter Highlights 118 Key Terms 118 Discussion Questions 118 Problems 119 Case Study: Making Decisions with Data Analytics: Song’s Mumbai Restaurant 119 Bibliography 120 6 Sourcing 121 What is Sourcing? 123 Supply Chain Leader’s Box—Co-Creation: The Auto Industry 126 The Sourcing Function 126 Sourcing and SCM 128 Global Insights Box—Outsourcing Analytics: Accenture 129 Supply Chain Leader’s Box—Risk Management: IBM 130 Managerial Insights Box—Outsourcing Alliances: Roots 133 Big Data Analytics Box: Fedex 135 Measuring Sourcing Performance 135 Empowering Entrepreneurs Box 136 Chapter Highlights 137 Key Terms 137 Discussion Questions 137 Problems 138 Class Exercise: Toyota 138 Case Study: Snedeker Global Cruises 138 Case Study: Making Decisions with Data Analytics: J&G 139 Bibliography 139 7 Logistics 141 What is Logistics? 143 Supply Chain Leader’s Box: United Parcel Service (UPS) 144 Logistics Tasks 149 Big Data Analytics Box—Autonomous Vehicles: Uber 149 Transportation 151 Supply Chain Leader’s Box: Sysco 152 Global Insights Box—Rail Service Between China and Europe: “Northeast Passage” 153 Warehousing 154 Third-Party Logistics (3PL) Providers 157 Empowering Entrepreneurs Box 157 Chapter Highlights 157 Key Terms 158 Discussion Questions 158 Problems 158 Case Study: Strategic Solutions Inc. 159 Case Study: Making Decisions with Data Analytics: Morning Foods Inc. 160 Bibliography 161 8 Forecasting and Demand Planning 162 What is Forecasting? 164 Managerial Insights Box: Forecasting Beyond Widgets 166 Global Insights Box—Matching Supply and Demand: World Health Organization (WHO) 167 The Forecasting Process 168 Managerial Insights Box: Predictive Analytics 170 Types of Forecasting Methods 171 Big Data Analytics Box—Improving Weather Forecasting: NOAA 174 Time Series Forecasting Models 174 Causal Models 180 Measuring Forecast Accuracy 183 Collaborative Forecasting and Demand Planning 185 Supply Chain Leader’s Box—Using Collaborative Technology: Li & Fung 186 Empowering Entrepreneurs Box 188 Chapter Highlights 188 Key Terms 188 Discussion Questions 189 Problems 189 Case Study: Speedy Automotive 190 Case Study: Making Decisions With Data Analytics: TechGiant 192 Bibliography 192 9 Inventory Management 193 Basics of Inventory Management 195 Managerial Insights Box—Service Inventory: Zoots 196 Supply Chain Leader’s Box: John Deere & Company 200 Inventory Systems 200 Fixed-Order Quantity Systems 203 Big Data Analytics Box—Analytics Driven Inventory: Dell 209 Fixed-Time Period Systems 210 Independent versus Dependent Demand 212 Global Insights Box: Intel Corporation 212 Managing Supply Chain Inventory 213 Empowering Entrepreneurs Box 216 Chapter Highlights 216 Key Terms 217 Discussion Questions 217 Problems 218 Case Study: Making Decisions With Data Analytics: Colorworld 218 Bibliography 219 10 Lean Systems and Six-Sigma Quality 220 What is Lean? 222 Big Data Analytics Box: General Electric 224 Supply Chain Leader’s Box: U.S. Army 225 Lean Production 226 Global Insights Box: UPS 226 Respect for People 228 Total Quality Management (TQM) 230 Managerial Insights Box: Lean Tools in the Popular Press 233 Statistical Quality Control (SQC) 234 Supply Chain Leader’s Box: Intel Corporation 235 Six Sigma Quality 241 The Lean Six Sigma Supply Chain 243 Empowering Entrepreneurs Box 245 Chapter Highlights 246 Key Terms 246 Discussion Questions 246 Problems 247 Case Study: Buckeye Technologies 248 Case Study: Making Decisions with Data Analytics: Calloway Inc. 248 Bibliography 249 11 Supply Chain Relationship Management 250 Supply Chain Relationships 252 Big Data Analytics Box—The Network Effect: Amazon 255 Supply Chain Leader’s Box—Open Innovation: Proctor & Gamble 257 The Role of Trust 258 Global Insights Box—Growth Through Partnership: Coca-Cola in Africa 262 Managing Conflict and Dispute Resolution 262 Managerial Insights Box: Commodity Swapping 266 Negotiation Concepts, Styles, and Tactics 266 Relationship Management in Practice 271 Empowering Entrepreneurs Box 273 Chapter Highlights 274 Key Terms 274 Discussion Questions 274 Case Study: Lucid v. Black Box 274 Case Study: Making Decisions with Data Analytics: Buckeye Deliveries 275 Bibliography 276 12 Global Supply Chain Management 277 Global Supply Chain Management 279 Supply Chain Leader’s Box—Challenges of Global Culture: Wal-Mart 281 Global Market Challenges 283 Managerial Insights Box: Coca-Cola’s China Branding Challenge 285 Global Infrastructure Design 287 Big Data Analytics Box—Supplier Risk: Cisco 288 Cost Considerations 289 Managerial Insights Box—Beyond Cost: BMW 290 Political and Economic Factors 291 Empowering Entrepreneurs Box 293 Chapter Highlights 294 Key Terms 294 Discussion Questions 294 Case Study: Wú’s Brew Works 294 Case Study: Making Decisions with Data Analytics: Mika Enterprises 299 Bibliography 299 13 Sustainable Supply Chain Management 300 What is Sustainability? 302 Global Insights Box: The Great Pacific Garbage Patch 303 Supply Chain Leader’s Box: Fibria Celulose 305 Evaluating Sustainability in SCM 309 Big Data Analytics Box: Coca-Cola 317 Sustainability in Practice 319 Managerial Insights Box: Carbon Fiber Auto Parts 320 Empowering Entrepreneurs Box 323 Chapter Highlights 323 Key Terms 324 Discussion Questions 324 Case Study: Haitian Oil 324 Case Study: Making Decisions with Data Analytics: Wellington’s Coffee House 325 Bibliography 326 Appendix The Standard Normal Distribution A-1 Glossary G-1 Index I-1
Subject Areas: Business & management [KJ]
