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Student Feedback
The Cornerstone to an Effective Quality Assurance System in Higher Education
Chenicheri Sid Nair (Edited by), Patricie Mertova (Edited by)
9781843345732, Elsevier Science
Paperback / softback, published 22 February 2011
182 pages
23.3 x 15.6 x 1.3 cm, 0.33 kg
In recent years, student feedback has appeared at the forefront of higher education quality. In particular, the issues of effectiveness and the use of student feedback to affect improvement in higher education teaching and learning, and also other areas of student tertiary experience. Despite this, there has been a relative lack of academic literature, especially in book format, focusing on the experiences of academics, higher education leaders and managers with expertise in this area. This comprehensive book addresses this gap.
With contributions by experts in the area of higher education quality (academics, higher education leaders and managers) from a range of countries the book is concerned with the practices and theory of evaluation in higher education quality, in particular the issue of student feedback.
List of figures and tables About the authors Preface Part 1: Overview Chapter 1: The nexus of feedback and improvement Abstract: Introduction Improvement External information Preoccupation with surveys Types of surveys Institution-level satisfaction Faculty-level satisfaction with provision Programme-level satisfaction with the learning and teaching Module-level feedback Appraisal of teacher performance by students Multiple surveys: cosmetic or inclusive? Feedback to students Integrating feedback Conclusions Part 2: International Perspectives Chapter 2: Student feedback in the US and global contexts Abstract: Introduction Student feedback in the evaluation of academic programmes and instruction Case study Issues The meta-profession model of faculty SERVQUAL Discussion Chapter 3: Student feedback in higher education: a Malaysian perspective Abstract: Introduction Malaysia’s educational competitiveness ranking Student feedback in higher education Student feedback in Malaysian universities Case study of a Malaysian university Discussion and lessons learned Chapter 4: Improving university teaching through student feedback: a critical investigation Abstract: Introduction Background Case study: student feedback at the Faculty of Engineering, Lund University Making strategic use of student evaluations Discussion Acknowledgement Chapter 5: Student feedback in the Australian national and university context Abstract: Introduction National or sector-wide use of student feedback Institutional-level use of student feedback Within-university practices and uses of student feedback Conclusions Part 3: Tools and Administration Chapter 6: Tools for effective student feedback Abstract: An assessment of student feedback instruments Overview of selected assessments Connecting the dots: external and internal links Concluding thoughts on a more considered approach Chapter 7: Web-based or paper-based surveys: a quandary? Abstract: Introduction Administrative considerations Survey response rates Analysis of trend data Results Discussion Conclusions Chapter 8: Inclusive practice in student feedback systems Abstract: Introduction Institutional approach to unit evaluation Discussion Concluding remarks Chapter 9: Action and the feedback cycle Abstract: Introduction Action Monitoring action Managing student expectations Feedback to students Conclusions Index
Subject Areas: Universities [JNMN], Higher & further education, tertiary education [JNM], Examinations & assessment [JNKD]
