"Great businesses emerge intuitively-but when all stars align, how do you teach that magic to others? We grew OXXO from 1,000 to 20,000+ stores by assembling our 'Lego pieces' without instructions. Tatiana Sandino decoded our approach into a clear framework, labeling each piece and showing how structure and empowerment partner to scale organizations, while focusing on the people that make it all work. She transforms what we built through instinct into wisdom others can follow. A must-read for leaders determined to scale with agility, accountability, and heart."
—EDUARDO PADILLA, Former Chief Executive Officer of the leading retail and beverage multinational Mexican company Fomento Económico Mexicano (FEMSA)

"Professor Tatiana Sandino's book addresses the central dilemma faced by leaders of rapidly growing retail enterprises: how to motivate their decentralized, customer-facing employees to deliver innovative and accountable services that align with corporate vision and strategy. Structured Empowerment allows companies to hit the sweet spot between bureaucratic standard operating procedures and uncontrolled local decision making. Readers of Sandino's book will learn the framework and tools for achieving sustainable financial and market growth through a culture of accountable local innovation."
—ROBERT S. KAPLAN, Marvin Bower Professor of Leadership Development Emeritus, Harvard Business School, co-creator of the Balanced Scorecard

"Structured Empowerment offers a new and insightful way to leverage the tension between local responsiveness and centralized control. Any business that relies on frontline workers to respond to individual customer preferences will find Professor Sandino's book a valuable addition to its tool kit."
—ROBERT SIMONS, Baker Foundation Professor, Harvard Business School

"This book tackles one of the grand challenges in business: how an organization can get big without becoming bureaucratic. Drawing on extensive research and rich case studies, Tatiana Sandino offers a practical blueprint for managing people, structure, metrics, and systems so companies can scale rapidly while staying agile and deeply responsive to customers and markets. Structured Empowerment gives leaders a powerful way to balance operating discipline with adaptability as their organizations grow."
—JEFFREY F. RAYPORT, Faculty Member in the Entrepreneurial Management Unit at Harvard Business School and Advisory Partner at Long Arc Capital

"If you are an entrepreneur who has recently launched a new company, this book is a must-read. It provides a new, well-researched management framework, 'structured empowerment,' that allows founders to balance their understandable desire to ensure profitability by overcontrolling, and their equally understandable desire to expand rapidly by empowering each operating unit to set its own strategy and set its own priorities. You will learn through many case examples that ambitious growth can be achieved without turning your company into a bureaucracy by overcontrolling. Many examples are provided of companies that have erred in each direction and companies that got it right and grew profitably."
—MICHAEL BEER, Professor Emeritus, Harvard Business School, Co-founder, Higher Ambition Leadership Alliance; Co-founder, True Point Partners