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Stop Complainers and Energy Drainers
How to Negotiate Work Drama to Get More Done
Linda Byars Swindling (Author)
9781118492963, Wiley
Paperback / softback, published 8 March 2013
224 pages
21.3 x 14 x 1.5 cm, 0.272 kg
Turn constant complainers into productive contributors Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence.
Work Drama 101 1 Introduction: How to Use This Book with No Complaints 11 1 Whiners 25 2 Complicators 39 3 Prima Donnas 55 4 Controllers 71 5 Toxics 85 6 What to Do If You’re the Complainer 103 7 Energy Drains 131 8 How to Negotiate Work Drama 151 9 Go Ahead, Complain 171 Resources 185 Complain-a-Gram to Complainer 186 Complain-a-Gram to Company Leader 187 Complainer Type Road Signs and Slogans 188 Conversation Strategies per Complainer Type 189 Related Communication Styles 190 Negotiating Work Drama Checklists 194 Notes 197 References 201 Acknowledgments 205 About the Author 209
Subject Areas: Business & management [KJ]
