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Shared Services
A Manager's Journey
Daniel C. Melchior, Jr. (Author)
9780470146637, Wiley
Hardback, published 13 November 2007
256 pages, Exhibits: 19 B&W, 0 Color
23.6 x 16.1 x 2.2 cm, 0.481 kg
Praise for Shared Services A Manager's Journey
"In Shared Services: A Manager's Journey, Dan presents the real business cultural challenges along with human factors when taking on such a change in a company's processes. A must-read for any executive, manager, or team member who is considering, decided to, or is already in the process of converting a company from a decentralized organization to a shared services environment."
-Katherine M. Ericsson Vice President of Membership, Project Management Institute of South Florida and director of a project management office, in a shared services environment within the distribution industry
"A how-to/survival guide for those thinking about entering shared services or beginning the journey...for the rest of us, an entertaining look back at our journey both professionally and personally. A great read!"
-Steve K. Stone Senior Vice President and CFO, Newspapers and Shared Services Morris Communications Company
"Over the past fifteen years, I've had the pleasure of working directly with hundreds of companies who are implementing shared services. What is striking is how very different 'real experiences' are from the stories spun by consultants or keynote speakers at conferences. Getting to the 'real truth' of how to put the pieces together will help you keep consulting fees low and the probability of success high. This book is a practical guide created by someone who has been there. It is the truth!"
-Mike Hostetler Managing Director, Shared Services Roundtable Corporate Executive Board
Foreword viii Preface ix Acknowledgments x Chapter 1 Brown Fields, Green Fields, and Hazel Fields 1 Chapter 2 Finally 9 Chapter 3 You Are Only as Good as Those You Are Surrounded By 15 Chapter 4 Decision Time 28 Chapter 5 The Journey Begins 33 Chapter 6 The Journey Continues 43 Chapter 7 Mission Accomplished 51 Chapter 8 Location, Location, Location 59 Chapter 9 A Tough Conversation 65 Chapter 10 El Paso Goes Live 71 Chapter 11 Teamwork 77 Chapter 12 End-to-End Process 82 Chapter 13 Process Steering Teams 90 Chapter 14 Preparation 97 Chapter 15 Dinner and a Meeting 102 Chapter 16 Measure, Measure, Measure 108 Chapter 17 Bonus Time 116 Chapter 18 Pay Up 129 Chapter 19 Allocation Time 136 Chapter 20 Allocation Details 144 Chapter 21 Perception is Reality 150 Chapter 22 The Devil is in the Details 158 Chapter 23 The Next Steps 173 Chapter 24 Smooth Running 181 Chapter 25 The Meeting Continues 191 Chapter 26 Best-Laid Plans 197 Chapter 27 Time for a Change 205 Chapter 28 Opportunity 211 Chapter 29 Growth 216 Chapter 30 Hello and Good-bye 224 Chapter 31 The Conference 231 Chapter 32 Thanksgiving 241 Index 245
Subject Areas: Business & management [KJ]
