Service Operations Management

Julie Ostmoe (Edited by)

9781779563125

Paperback / softback, published 30 June 2026

292 pages
25.4 x 20.3 x 1.5 cm, 0.666 kg

Service Operations Management aims to introduce students to the principles and practices of managing service operations. Topics covered include service strategy, service design, service quality, capacity planning, and process improvement. The book provides a comprehensive overview of the operational challenges and strategies specific to service industries, equipping students with the skills to enhance service delivery and efficiency in various organizational settings.

• 1 Basics of Service Operations Management
• 2 Developing A Service Operations Strategy
• 3 Service Process Improvement
• 4 Leadership And Teams In Service Operations Management
• 5 Service Supply And Logistics Networks
• 6 Innovation And Service Development
• 7 Service Operations Performance Quality
• 8 Sustainable Service Operations
• 9 Service Operations Performance
• 10 Digital Operations Management