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Resolving Conflicts at Work
Ten Strategies for Everyone on the Job
Kenneth Cloke (Author), Joan Goldsmith (Author)
9780470922248, Wiley
Paperback / softback, published 3 June 2011
400 pages
22.4 x 15.2 x 3 cm, 0.454 kg
The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
Foreword Conflict: An Opportunity for Leadership By Warren Bennis vii Acknowledgments xiii Introduction Ten Strategies for Everyone on the Job xv Strategy 1 Understand the Culture and Dynamics of Conflict 1 Strategy 2 Listen Empathetically and Responsively 29 Strategy 3 Search Beneath the Surface for Hidden Meanings 63 Strategy 4 Acknowledge and Reframe Emotions 93 Strategy 5 Separate What Matters from What Gets in the Way 131 Strategy 6 Solve Problems Paradoxically and Creatively 169 Strategy 7 Learn from Difficult Behaviors 203 Strategy 8 Lead and Coach for Transformation 241 Strategy 9 Explore Resistance and Negotiate Collaboratively 273 Strategy 10 Mediate and Design Systems for Prevention 301 The Authors 333 Index 335
Subject Areas: Business & management [KJ]
