Public Service Explained
The Role of Citizens in Value Creation

This Element presents citizen participation and, co-creation of value in service delivery.

Greta Nasi (Author), Stephen Osborne (Author), Maria Cucciniello (Author), Tie Cui (Author)

9781009532914, Cambridge University Press

Hardback, published 19 December 2024

74 pages
23.5 x 15.9 x 1.2 cm, 0.26 kg

This Cambridge Element aims to advance theory by investigating the nature of participation in public service delivery. It situates itself under the theory of Public Service Logic to advocate for a strategic orientation to participation as an element of value creation in public services. It introduces the concept of participation and discusses the motives, incentives, and tools to engage citizens in public service delivery processes. Then, it frames citizens' participation under the approach public service ecosystem to capture the dynamic relationships among citizens, other actors, processes, and structures that may contribute to determining value in public service delivery. It presents the dynamics of value creation and destruction in public service. The Element concludes with implications for research and practice. This title is also available as Open Access on Cambridge Core.

Introduction
1. Citizen engagement and trajectories of public service reform
2. Motives, incentives and tools of citizens' participation
3. Public service ecosystems and participation
4. Citizens and value creation
5. Research gaps and implications for the future: integrating theory and practice for value creation in service delivery
Conclusion
References.

Subject Areas: Organizational theory & behaviour [KJU]