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Promising Care
How We Can Rescue Health Care by Improving It
Donald M. Berwick (Author)
9781118795880, Wiley
Hardback, published 17 January 2014
320 pages
23.1 x 15.8 x 3.3 cm, 0.522 kg
Promising Care: How We Can Rescue Health Care by Improving It collects 16 speeches given over a period of 10 years by Donald M. Berwick, an internationally acclaimed champion of health care improvement throughout the course of his long and storied career as a physician, health care educator and policy expert, leader of the Institute for Healthcare Improvement (IHI), and administrator of the Centers for Medicare & Medicaid Services. These landmark speeches (including all of Berwick's speeches delivered at IHI's annual National Forum on Quality Improvement in Health Care from 2003 to 2012) clearly show why our medical systems don't reliably contribute to our overall health. As a remedy he offers a vision for making our systems better — safer, more effective, more efficient, and more humane. Each of Berwick's compelling speeches is preceded by a brief commentary by a prominent figure in health care, policy, or politics who has a unique connection to that particular speech. Contributors include such notables as Tom Daschle, Paul Batalden, and Lord Nigel Crisp. Their commentaries reflect on how it felt to hear the speech in the context in which it was delivered, and assess its relevance in today's health care environment. The introduction is by Maureen Bisognano, CEO of Institute for Healthcare Improvement, and author of Pursuing the Triple Aim. Praise for previous books by Don Berwick Curing Health Care: "The book is an easy and affirming read for anyone who is familiar with and has used the TQM teachings of Dr. Joseph M. Juran and Dr. W. Edwards Deming and would be a simple and informative introduction to the concepts for anyone who has been hearing about TQM but has no idea what it is all about and wants to know more." "Donald Berwick is the most clearly heard evangelist of applying industrial methods of continuous quality improvement in health care." Escape Fire: "With an effective blend of common sense, real-life stories, persuasive metaphors, and out-of-the-box thinking, Dr. Berwick's presentations make for fascinating reading for anyone interested in improving America's $1.7 trillion health care system." "Anyone interested in change in the healthcare system would enjoy this book. In degree programs, the various speeches would be useful for discussion in a health policy readings course."
—Permanent Fixes (blog)
—Annals of Internal Medicine
—Piper Report
—The Annals of Pharmacotherapy
Preface ix Acknowledgments xiii The Author xv The Commentary Authors xvii Introduction xxvii 1 My Right Knee 1 2 Some is Not a Number, Soon is Not a Time 25 3 Power 45 4 Mont Sainte-Victoire 67 5 A Message for Ramesh 89 6 Eating Soup with a Fork 101 7 What “Patient-Centered” Should Mean: Confessions of an Extremist 123 8 Tense 137 9 A Transatlantic Review of the NHS at Sixty 155 10 The Epitaph of Profession 165 11 Squirrel 177 12 You Decide 195 13 The Moral Test 205 14 New Health System—New Professionalism 223 15 To Isaiah 235 16 And We Said, “No” 245 Index 267
by Maureen Bisognano
Commentary by Gary S. Kaplan
Commentary by C. Joseph McCannon
Commentary by Dale Ann Micalizzi
Commentary by Jason Leitch
Commentary by Paul Farmer
Commentary by Paul B. Batalden
Commentary by Frederick S. Southwick
Commentary by Jessica Berwick
Commentary by Lord Nigel Crisp
Commentary by Christine K. Cassel
Commentary by Diana Chapman Walsh
Commentary by Beverley H. Johnson
Commentary by Tom Daschle
Commentary by James Reason
Commentary by Mark D. Smith
Commentary by Patricia A. Gabow
Subject Areas: Medicine: general issues [MB]
