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Process Reengineering in Action
A Practical Guide to Achieving Breakthrough Results
Richard Y. Chang (Author)
9780787950965, Wiley
Paperback / softback, published 26 April 1999
120 pages
25.8 x 18 x 0.8 cm, 0.265 kg
A must-read if you are involved with a reengineering effort or are considering one. This guidebook's practical and applicable approach makes it the perfect hands-on tool as you redesign and re-create your targeted processes.
Introduction 1 Why Read This Guidebook? Who Should Read This Guidebook? When And How To Use It What Is Process Reengineering? 5 Continuous Process Improvement Versus Process Reengineering Deciding Which Approach To Use Core Elements Of Process Reengineering Applying A Process-Reengineering™ Model 15 The Process-Reengineering Model Selecting A Process Reengineering Team A Case Example: Shore Up, Inc. Phase One: Plan Your Reengineering Effort Determine ``New'' Process Requirements 25 What Do Your Customers Want? What Is The Marketplace Providing? What Are Your Operating Requirements? Uncover ``Breakthrough'' Opportunities 37 Analyze ``As Is'' Capability Envision Desired State Identify Process Performance ``Gaps'' Phase Two: Design Your Reengineered Process Map The ``Ideal'' Process 51 Complete Preliminary Work Set New Goals And Establish New Measures Create A New Process Flow Chart Redefine Process Support Requirements 61 What Will You Require Of the People In Your Organization? What Technology/Support Tools Will You Require? What Financial Support Does Your Reengineered Process Require? Develop Change Management Plan 73 Consider Organizational Impact Design Your Change Management Plan Phase Three: Implement Your Reengineered Process 87 Implement On ``Trial-Run'' Basis Standardize The Reengineered Process Evaluate Process Performance On An Ongoing Basis Summary 97 Appendix: Reproducible Forms And Worksheets 99
Subject Areas: Business & management [KJ]
