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Precision Marketing
The New Rules for Attracting, Retaining, and Leveraging Profitable Customers
Jeff Zabin (Author), Gresh Brebach (Author), Philip Kotler (Foreword by)
9780471467618, Wiley
Hardback, published 27 January 2004
272 pages, Photos: 1 B&W, 0 Color; Drawings: 1 B&W, 0 Color; Graphs: 6 B&W, 0 Color
24.1 x 15.8 x 2.7 cm, 0.458 kg
“…a reliable pointer in the way marketing is developing…” (Financial Times, 31 March 2004)
Today, the pressure to demonstrate Marketing ROI has never been greater, and many companies are taking a more scientific approach to marketing, and treating it as a true business discipline. This means applying more rigor to capturing, analyzing and manipulating customer data, and delivering narrowly-defined messages designed to resonate with customers’ specific wants and needs. This process is called precision marketing. Based on extensive research and their own experience working with some of the world’s largest and most progressive marketing organizations, Jeff Zabin and co-author Gresh Brebach show how precision marketing can yield enormous business value. Writing in an engaging style that touches on everything from Renaissance thinking to Minority Report, they provide a definitive roadmap for combining precision marketing with mass marketing to cut costs, grow revenues, and create an overall competitive advantage.
Acknowledgments. Foreword by Philip Kotler. Introduction. 1. The Rise of Precision Marketing. 2. The Precision Marketing Cycle. 3. Exploiting the Data. 4. Precision Marketing in the Age of Gaia. 5. Fifteen Minutes of Privacy? 6. The Precision Marketing Future. Notes. Index. About the Authors.
Subject Areas: Business & management [KJ]
