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Performance Dashboards
Measuring, Monitoring, and Managing Your Business

Wayne W. Eckerson (Author)

9780470589830, Wiley

Hardback, published 19 November 2010

336 pages, Screen captures: 42 B&W, 0 Color; Tables: 0 B&W, 0 Color; Exhibits: 0 B&W, 0 Color; Graphs: 59 B&W, 0 Color
23.1 x 16 x 3 cm, 0.544 kg

Tips, techniques, and trends on harnessing dashboard technology to optimize business performance

In Performance Dashboards, Second Edition, author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important to measuring and managing performance. As Director of Research for The Data Warehousing Institute, a worldwide association of business intelligence professionals, Eckerson interviewed dozens of organizations that have built various types of performance dashboards in different industries and lines of business. Their practical insights explore how you can effectively turbo-charge performance–management initiatives with dashboard technology.

  • Includes all-new case studies, industry research, news chapters on "Architecting Performance Dashboards" and "Launching and Managing the Project" and updated information on designing KPIs, designing dashboard displays, integrating dashboards, and types of dashboards.
  • Provides a solid foundation for understanding performance dashboards, business intelligence, and performance management
  • Addresses the next generation of performance dashboards, such as Mashboards and Visual Discovery tools, and including new techniques for designing dashboards and developing key performance indicators
  • Offers guidance on how to incorporate predictive analytics, what-if modeling, collaboration, and advanced visualization techniques

This updated book, which is 75% rewritten, provides a foundation for understanding performance dashboards, business intelligence, and performance management to optimize performance and accelerate results.

Foreword vii

Preface to the Second Edition ix

Preface to the First Edition xiii

Part I The Landscape for Performance Dashboards 1

Chapter 1 What Are Performance Dashboards? 3

Chapter 2 The Context for Performance Dashboards 23

Chapter 3 Assessing Your Organizational Readiness 43

Chapter 4 Assessing Your Technical Readiness 57

Chapter 5 How to Align Business and IT 81

Part II Performance Dashboards in Action 99

Chapter 6 Types of Performance Dashboards 101

Chapter 7 Operational Dashboards in Action 123

Chapter 8 Tactical Dashboards in Action 139                                                                                                                 

Chapter 9 Strategic Dashboards in Action 157

Part III Critical Success Factors: Tips from the Trenches 179

Chapter 10 How to Launch, Manage, and Sustain the Project 181

Chapter 11 How to Create Effective Performance Metrics 197

Chapter 12 How to Design Effective Dashboard Displays 223

Chapter 13 How to Architect a Performance Dashboard 251

Chapter 14 How to Deploy and Integrate Dashboards 273

Chapter 15 How to Ensure Adoption and Drive Positive Change 293

Index 309

Subject Areas: Business & management [KJ]
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