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PeopleSmart Participant Workbook

"Time and again, business success comes back to how people relate to each other. That’s why BMW, for the past three years, has been conducting PeopleSmart seminars with great results for its leaders and associates."
—Viki Macdonald, BMW Group University 

Melvin L. Silberman (Author), Freda Hansburg (Author)

9780787979553, Wiley

Paperback / softback, published 22 November 2005

80 pages
28.2 x 21.8 x 0.6 cm, 0.281 kg

Bring out the best in yourself, your colleagues, customers, direct reports, and bosses with PeopleSmart. The ten modules in this workbook lead you through numerous activities and exercises, both independently and in groups. These modules allow you to:

  • assess skill levels for each of the eight PeopleSmart skills.
  • select specific job-related situations in which to improve skills.
  • practice and apply three ways to develop each skill.
  • develop action plans to further practice each skill.

You?ll gain a greater awareness of interpersonal strengths and weaknesses, inspiration to work on interpersonal fitness, and advice you can use to get started immediately.

COURSE OBJECTIVES.

MODULE 1: WORKING PEOPLESMART.

MODULE 2: UNDERSTANDING PEOPLE.

MODULE 3: EXPRESSING YOURSELF CLEARLY.

MODULE 4: ASSERTING YOUR NEEDS.

MODULE 5: EXCHANGING FEEDBACK.

MODULE 6: INFLUENCING OTHERS.

MODULE 7: RESOLVING CONFLICT.

MODULE 8: BEING A TEAM PLAYER.

MODULE 9: SHIFTING GEARS.

MODULE 10: PEOPLESMART DAY-BY-DAY.

Subject Areas: Business & management [KJ]
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