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Organizational Reputation Management
A Strategic Public Relations Perspective
Alexander V. Laskin (Author)
9781394180332, Wiley
Paperback / softback, published 6 May 2024
208 pages
25.2 x 17.5 x 1.5 cm, 0.318 kg
“Alexander V. Laskin’s book, Organizational Reputation Management, addresses the pressing need for a comprehensive understanding of how reputation can be strategically managed. With an informative yet accessible writing style, Laskin invites readers to delve into fundamental concepts, practical models, and reputation management strategies that resonate with today’s challenges.” - Business and Professional Communication Quarterly, 1–3
ORGANIZATIONAL REPUTATION MANAGEMENT Teaches public relations through the management of relationships with key organizational publics, perfect for business and management students Organizational Reputation Management: A Strategic Public Relations Perspective presents comprehensive coverage of how corporations, governments, and non profit organizations build and maintain their reputation. This unique textbook provides students with a solid understanding of the function of public relations as a strategic activity, as author Alexander V. Laskin offers a real-world relationship management perspective while employing an innovative approach to defining and analyzing reputation. Student-friendly chapters introduce all essential concepts of reputation management, describe the entire process of reputation management, help future organizational leaders appreciate the importance of reputation, explain measurement and evaluation methods, and define organizational reputation through relationships with key stakeholders such as investors, employees, and customers. Designed to be used with the PRSA MBA/Business School Initiative curriculum, Organizational Reputation Management demonstrates how to apply the Research, Planning, Implementation, and Evaluation (RPIE) process, the Paid, Earned, Shared, and Owned (PESO) communications model, the Barcelona Principles, and other key public relations concepts in the context of organizational reputation. Organizational Reputation Management: A Strategic Public Relations Perspective is the ideal textbook for undergraduate and graduate courses in reputation management, public relations management, and strategic communication.
Preface viii 1 Organizational Reputation: Defining the Indefinable 1 2 Publics and Relationships: The True Job of Public Relations 15 3 Managing Reputation: The Never-Ending Process in F.O.C.U.S. 27 4 Measuring Reputation: You Cannot Manage What You Cannot Measure 48 5 Maintaining Reputation through Crises and around the World: Legal, Ethical, Professional, and Socially Responsible Perspectives 67 6 Employees and Other Internal Publics: Close to Heart 89 Case Study: Activision Blizzard: Can Microsoft Weather the Blizzard? 102 7 Investors and Shareholders: Money Talks 109 Case Study: WeWork: Will It Work After All? 125 8 Customers and Subscribers: More Than Making a Sale 134 Case Study: Victoria’s Secret: Is the Secret Out? 146 9 Government and Regulators: Playing by the Rules 153 Case Study: Tesla: Can Tesla Follow the (Yellow Brick) Road? 165 10 Media and Influencers: Any Publicity Is Good Publicity? 173 Case Study: Peloton: How Bumpy Is the Trail Ahead? 186 Index 195
Subject Areas: Sociology & anthropology [JH]
