Organisation, Interaction and Practice
Studies of Ethnomethodology and Conversation Analysis

A series of empirical studies illustrating the importance of paying attention to the real-time achievement of organisational processes and practices.

Nick Llewellyn (Edited by), Jon Hindmarsh (Edited by)

9780521300285, Cambridge University Press

Paperback, published 30 June 2011

284 pages
22.9 x 15.2 x 1.6 cm, 0.42 kg

Review of the hardback: 'With Organisation, Interaction and Practice, Nick Llewellyn and Jon Hindmarsh edited the book I wish I had when I was beginning my graduate studies. They offer organization students and academics a comprehensive collection of theoretical and empirical chapters discussing and exemplifying the use of ethnomethodological and conversation-analytical (EM/CA) approaches to the study of organizations. This book, written by prominent authors in the field (including, for example, Christian Heath and Paul Luff or Colin Clark and Trevor Pinch), will surely become a household name thanks to its systematic exposition of EM/CA principles and its overall quality … [it] will certainly end up being a 'classic' of EM/CA teaching, as it offers both an introduction to the theories and excellent case studies. … the empirical section should serve as a model of high quality research even for more established scholars, who may have acquired some bad habits over time.' Scandinavian Journal of Management

Ethnomethodology has an elusive relationship with organisation studies. The ethnomethodological work of Harold Garfinkel, and the allied conversation analytic work of Harvey Sacks, is often cited and yet empirical contributions informed by ethnomethodology and conversation analysis remain rare. Organisation studies clearly has a lot to say about work but this is normally related to some broader set of social, economic and political issues. Rarely, if ever, does this research involve an analysis of the mundane and practical details of what actual work consists of. This book acts as an evidence-based corrective by showing how research based on ethnomethodology and conversation analysis can contribute to key issues and debates in organisation studies. Drawing on audio/video recordings from a diverse range of work settings, a team of leading scholars present a series of empirical studies that illustrate the importance of paying attention to the real-time achievement of organisational processes and practices.

About the authors
Preface
1. Work and organisation in real time: an introduction Nick Llewellyn and Jon Hindmarsh
2. Finding organisation in detail: methodological orientations Jon Hindmarsh and Nick Llewellyn
3. A kind of governance: rules, time and psychology in organisations Jonathan Potter and Alexa Hepburn
4. On the reflexivity between setting and practice: the 'recruitment interview' Nick Llewellyn
5. The situated production of stories David Greatbatch and Timothy Clark
6. Orders of bidding: organising participation in auction of fine art and antiques Christian Heath and Paul Luff
7. Some major organisational consequences of some 'minor', organised conduct: evidence from a video analysis of pre-verbal service encounters in a showroom retail store Colin Clark and Trevor Pinch
8. The work of the work order: document practice in face-to-face service encounters Robert J. Moore, Jack Whalen and E. Cabell Hankinson Gathman
9. The interactional accomplishment of a strategic plan Dalvir Samra-Fredericks
10. Peripherality, participation and communities of practice: examining the patient in dental training Jon Hindmarsh
Bibliography
Index.

Subject Areas: Organizational theory & behaviour [KJU]