Mobile Banking and Access to Public Services in Bangladesh
Influencing Issues and Factors

The Element explains mobile banking's role in facilitating access to public services for both rural and urban areas in Bangladesh.

M. Kabir Hassan (Author), Jannatul Ferdous (Author), Hasanul Banna (Author)

9781009454025, Cambridge University Press

Hardback, published 21 March 2024

90 pages
23.5 x 16 x 1.1 cm, 0.28 kg

This Element examines the role of mobile banking in accessing public services in Bangladesh. It also identifies the key influencing factors and challenges in accessing public services through mobile banking and suggests policy measures to overcome these challenges. Based on a survey of 300 people, the study finds that mobile banking facilitates access to public services, which is beneficial and effective for both rural and urban users, as technology can increase the quality of work. Despite the benefits, some individuals are reluctant to use the service due to high transaction costs and a lack of digital literacy.

1. Introduction
2. Theoretical framework and literature review
3. Present scenario of mobile banking in Bangladesh
4. Mobile banking in access to public services and key influencing factors
5. Summary, recommendations, and concluding facts
Abbreviations
References.

Subject Areas: Economics [KC]