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Mind The Gap
Scaling Businesses Across Cultures

Vincent Lauria (Author), Stefano Pellegrino (Author), Savanid Vatanasakdakul (Author)

9781394381470, Wiley

Hardback, published 30 April 2026

320 pages
23.1 x 15.5 x 3 cm, 0.499 kg

Hard-won insights to help you successfully scale your business across countries and cultures

Mind the Gap: Scaling Businesses Across Cultures delivers field-tested and practical guidance on putting together and closing international business deals, navigating culture gaps, and launching successful products and services in foreign countries. A global compendium of collective knowledge, this book includes the lived experiences of over two dozen international business leaders across more than 30 markets, from Singapore to Saudi Arabia, Sweden to Nigeria, and China to Mexico, revealing hard-won lessons that help readers skip the tumultuous learning curve of international business endeavours. Drawing from the authors’ own work operating and investing across Asia, the Middle East, Europe, and the Americas, the book introduces the cultural code-switching skills required to work across borders.

In this book, readers will learn about:

  • Deciding where to expand and scouting the terrain, choosing strategies for entry and deployment and hiring and managing cross-border teams
  • “Preparing to be unprepared,” because new markets are bound to surprise you, and navigating roadblocks, such as sudden shifts in tone with your business partners
  • Cultural differences that can break business deals if you’re unprepared, such as when “yes” actually means “no” and how to adjust your approach through cultural code-switching

When you’re trying to break into a new market, cultural misalignment is all but guaranteed. Mind the Gap: Scaling Businesses Across Cultures is an essential read for global leaders, executives, founders, and internationally minded businesspeople, offering a clear roadmap to understand the differences in business across cultures and prepare for the unexpected challenges that will inevitably come their way.

About the Authors vii

Introduction: Starting the Journey xi

1 It’s an Adventure: The Promise (and Perils) of Going Global 1

2 Prepare to Be Unprepared: In a Culture New to You, Expect the Unexpected 9

3 Getting Ready to Expand: Why, Where, and How Will You Go? 25

4 You Have to Be There: Build Trust and Knowledge on the Ground 39

5 How to Get the Deal Done: Different Systems, Different Finish Lines 57

6 The Power of Transcreation: Working Where Tech and Culture Intertwine 83

7 Cultural Code- Switching: The Way to Evolve and Thrive 95

8 When “Yes” Means “No”: Some Fine Points of Code- Switching 107

9 Deals Are Human: Align the Human Factors, or You’ll Fail 127

10 Strategy in a Strange Land: How to Launch and Build and How Not To 147

11 Hiring Teams Across Countries: Talent Eats Strategy for Breakfast 173

12 Managing Teams Across Countries: Talent Eats Strategy for Lunch 197

13 The Convergence of Business and Society: Explore and Work Where the Realms Meet 229

14 Stories from the Frontlines: How the Playbook Works in the Real World 245

15 The Global Expansion Checklist: A Summary of All Key Takeaways 263

Notes 287

Acknowledgments 289

Index 293

Subject Areas: Business & management [KJ]

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