Mastering Change Management
A Practical Guide to Turning Obstacles into Opportunities

Richard Y. Chang (Author)

9780787950880, Wiley

Paperback / softback, published 21 May 1999

120 pages
26.2 x 17.8 x 1 cm, 0.272 kg

Help all employees understand and facilitate the change process with the six-step change-management model in this guidebook. It focuses on what happens and what to expect as the change unfolds, and helps every employee become an empowered, active participant.

1. Intorduction 1

2. Change Can Be Managed 5

3. The Six-Step Change Process 13

4. Step: One Clarify Your Need 17

5. Define Your Results 29

6. Step Three: Produce Your Plan 39

7. Step Four: Implement Your Plan 59

8. Step Five: Stabilize Your Outcome 69

9. Step Six: Assess The Process 75

10. Encouraging Commitment to Change 89

11. Summary 103

Appendix: Reproducible Forms 105

Subject Areas: Business & management [KJ]