Who Should Read This Guidebook?

When And How To Use It

Identify Your Training Needs 5

The High-IMPACT Training™ Model

Conducting A Needs Analysis

A Four-Step Mapping Process

Determine Performance Goals 19

Link Performance Goals To Organizational Goals

Create Descriptive Performance Goals

Determine Measurable Performance Goals

Create Training Objectives 29

Determine If Training Will Help

Consider Knowledge, Skills, And Attitude

Create Training Objectives

Writing Training Objectives Related To Attitudes

Consider Your Trainees 41

Analyze Trainee Characteristics

Complete a Trainee Demographics Matrix

Consider Training Approaches

Group Instruction Options 51

Planning A Skill-Building Session

Planning A Lecture

Preparing Case Studies And Role Plays

Coaching/One-On-One Options 63

On-The-Job Training

Mentoring

Peer Training

Self-Instructional Options 71

Correspondence Courses

Computer-Based Training

Whole-Course Projects

Job Aids

Design The Training 81

Consider The Elements Of Training Approaches

Create An Instructional Blueprint

What To Include In An Instructional Blueprint

Planning The Order Of Training

Develop A Training ``Map'' Or Plan

Measuring The Success Of Your Trainees

Practice After The Sessions Are Over

Pilot Testing And Improving Your Training 99

Conducting A Pilot Test

Working Toward Improvement

Summary 107

Appendix: Reproducible Forms And Worksheets 109