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Managing Your Library and its Quality
The ISO 9001 Way
Núria Balagué (Author), Jarmo Saarti (Author)
9781843346548, Elsevier Science
Paperback / softback, published 22 August 2011
230 pages
23.3 x 15.6 x 1.6 cm, 0.41 kg
This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.
List of figures and tables List of abbreviations Preface About the authors Part 1: Quality management issues and the use of ISO 9001 in the library environment Introduction: quality management in the public sector Chapter 1: Quality approaches Chapter 2: The ISO standards Chapter 3: Origin and evolution of the ISO 9000 standard Chapter 4: Which libraries use the ISO 9001 and why Part 2: Building your library’s quality management system according to the ISO 9001 standard Chapter 5: Introduction Chapter 6: Quality management systems – requirements Chapter 7: Normative reference Chapter 8: Terms and definitions Chapter 9: Quality management system Chapter 10: Management responsibility Chapter 11: Resource management Chapter 12: Product realisation Chapter 13: Measurement, analysis and improvement Chapter 14: The certification process Chapter 15: Further ideas for improving the quality management system References Index
Subject Areas: Academic & specialist libraries [GLMA], Bibliographic & subject control [GLK], Acquisitions & collection development [GLH], Library, archive & information management [GLC], Library & information sciences [GL]
