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Managing the Matrix
The Secret to Surviving and Thriving in Your Organization
Dawn Metcalfe (Author)
9781118765371, Wiley
Hardback, published 11 April 2014
224 pages
21.8 x 14.9 x 2.3 cm, 0.413 kg
"This is a business book with a refreshing writing approach to the conventional business book writing style, it's a real page-turner, you become immersed from the first chapter and your subconscious takes over the learning. I highly recommend spending a few hours at the weekend reading this book, especially if you are a soft skills skeptic." (Training Magazine, August 2014) "I would recommend senior managers in organizations read this book." (Edge, July 2014)
A comprehensive guide to excelling in a complex matrix organization Debra was not in a good mood as she entered Johann’s office for their third meeting. One of her colleagues had just been promoted and, although the guy who got it was good, she didn’t think he was any better than her. Well, except at one thing, he was always playing politics - sucking up to the more senior guys and volunteering to be on any committee going. Debra knew the type - went to the same school, belonged to the same club - she didn’t have a hope against the kind of connections he had so she might as well give up. It seemed doing a good job just wasn’t enough around here. Debra and Johann work in an environment with multiple and complex reporting lines – in other words, a matrix. There’s room to “slip between the cracks” – if a person wants to take advantage of confusion over who is managing performance; or if they can’t make the necessary transition to self-management. Communication can be difficult even when there is an apparently shared language. Read how Johann and Debra work together to identify the skills needed to succeed in a matrix, and how using Emotional Intelligence (EI) can develop specific behaviours you can incorporate in your daily job. The result will help reduce stress and increase your chances of success. Dawn Metcalfe, Managing Director of PDS, based in Dubai, uses her experience as a coach and trainer to give us a behind the curtain look at how mentoring can help an individual develop the skills they need to survive and thrive in today’s complex work environments.
Introduction ix 1 The Challenge is Set 1 2 Laying the Cards on the Table 11 3 Preparing for Change 27 4 Working on Objectives 35 5 How Quickly We Forget 51 6 The Matrix – the Good, the Bad and the Ugly 55 7 What do the Successes in the Matrix do? 71 8 Defining EI 81 9 A Short and (Emotionally) Intelligent Review 103 10 Working Out How EI Can Help 107 11 Why IQ isn’t Enough 125 12 Learning EI 139 13 Fake It Until You Make It 149 14 How Managers Can Help Improve EI 175 15 Understanding the Importance of Culture and Strong Leadership in the Matrix 181 Epilogue 193 Acknowledgements 199 About the Author 203 Useful Resources 207
Subject Areas: Business & management [KJ]
