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Managing Quality, with eBook Access Code
Integrating the Supply Chain

S. Thomas Foster (Author), John W. Gardner (Author)

9781394333134, Wiley

Paperback / softback, published 5 February 2026

496 pages
24.9 x 20.1 x 2 cm, 0.862 kg

The gold-standard introduction to quality management throughout the supply chain

Quality management is at the heart of successful supply chains, and Managing Quality: Integrating the Supply Chain, Eighth Edition provides the most comprehensive, up-to-date approach to mastering this critical field. This edition builds on a foundation of modern quality theory while integrating cutting-edge advancements, including AI, IoT, and risk management in global supply chains. With a focus on Lean, Six Sigma, and service quality, this leading textbook equips students and professionals with the essential tools to enhance quality and operational effectiveness.

WILEY ADVANTAGE

  • Provides a student-friendly introduction to quality management through a unifying supply chain framework that links foundational quality management principles with modern advancements in Lean, Six Sigma, and service quality
  • Presents a contingency-based approach grounded in both research and practitioner insights to offer adaptable quality management strategies
  • Integrates real-world case studies, including insights from Samsung, Apple, and Great Ormond Street Hospital
  • Explores cutting-edge topics such as AI, IoT, big data analytics, and digital transformation in quality management
  • Enhances learning with experiential exercises, active figures, and engaging interactive content
  • Emphasizes ethical considerations in quality management, including ISO standards and corporate social responsibility
  • Offers instructor resources, including PowerPoint slides, test banks, and guided discussion questions

AN INTERACTIVE, MULTIMEDIA LEARNING EXPERIENCE

This textbook includes access to an interactive, multimedia e-text. Icons throughout the print book signal corresponding digital content in the e-text.

  • Managing Quality integrates video content developed to complement the text and engage readers more deeply with the fascinating field of quality management. Bloomberg News videos demonstrating and applying concepts are integrated throughout the e-text.
  • Downloadable Content appears in applicable chapters, enabling students to see and work with data and spreadsheets.
  • Concept Check Questions at the end of each section provide immediate feedback, helping readers monitor their understanding and mastery of the material.

About the Authors xxii

Preface xxiv

Acknowledgments xxvii

Part 1 Understanding Quality Concepts xxvii

1 Differing Perspectives on Quality 2

2 Quality Theory 26

3 Global Supply Chain Quality and International Quality Standards 52

Part 2 Designing and Assuring Quality

4 Strategic Quality Planning 86

5 The Voice of the Customer 112

6 The Voice of the Market 137

7 Quality and Innovation in Product and Process Design 160

8 Designing Quality Services 188

9 Managing Supplier Quality in the Supply Chain 222

Part 3 Implementing Quality

10 The Tools of Quality 240

11 Statistically Based Quality Improvement for Variables 282

12 Statistically Based Quality Improvement for Attributes 321

13 Lean and Six Sigma Management Principles and Tools 345

Part 4 Forever Improving the Quality System

14 Managing Quality Improvement Teams and Projects 390

15 Implementing and Validating the Quality System 423

Appendix A- 1

Glossary G- 1

Index I- 1

Subject Areas: Business & management [KJ]
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