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Managing Quality
Integrating the Supply Chain
S. Thomas Foster (Author), John W. Gardner (Author)
9781119883869, Wiley
Paperback / softback, published 30 September 2022
496 pages
25.2 x 20.3 x 2.5 cm, 0.862 kg
In the newly revised seventh edition of Managing Quality: Integrating the Supply Chain, a decorated team of operations experts delivers a thorough introduction to quality management with an enduring emphasis on the importance of the supply chain for quality improvement. You'll obtain an integrated understanding of the customers, suppliers, technology, and people essential to maintaining and enhancing product quality in business. This latest edition combines the unifying theme of the supply chain with the latest developments in critical subject areas, like Lean, Six Sigma, and service quality. Updated vignettes and references maintain the currency of the work, while new content expands its scope and increases readability and accessibility for students of operations, quality management, and business.
Preface xxiii Acknowledgments xxv About the Authors xxvii Part 1 Understanding Quality Concepts 1 Differing Perspectives on Quality 2 2 Quality Theory 27 3 Global Supply Chain Quality and International Quality Standards 53 Part 2 Designing and Assuring Quality 4 Strategic Quality Planning 88 5 The Voice of the Customer 113 6 The Voice of the Market 138 7 Quality and Innovation in Product and Process Design 161 8 Designing Quality Services 189 9 Managing Supplier Quality in the Supply Chain 221 Part 3 Implementing Quality 10 The Tools of Quality 238 11 Statistically Based Quality Improvement for Variables 279 12 Statistically Based Quality Improvement for Attributes 318 13 Lean and Six Sigma Management Principles and Tools 341 Part 4 Forever Improving the Quality System 14 Managing Quality Improvement Teams and Projects 386 15 Implementing and Validating the Quality System 419 Appendix A- 1 Glossary G- 1 Index I- 1
Subject Areas: Business & management [KJ]
