Managing Assertively: How to Improve Your People Skills
A Self-Teaching Guide

Madelyn Burley-Allen (Author)

9780471039716, Wiley

Paperback / softback, published 26 May 1995

240 pages
23.4 x 18.8 x 1.5 cm, 0.499 kg

A proven program for increasing your management skills

Managing Assertively has helped tens of thousands of businesspeoplebecome more effective managers by sharpening their people skills.Leading management trainer Madelyn Burley-Allen shows you how you,too, can learn to resolve conflicts and defuse interpersonalproblems that invariably arise at work. Her step-by-steptechniques, clear examples, and competence-building exercises willimmediately improve your supervisory skills, sharpen yourself-awareness, and make you a more confident, assertive manager.You'll learn how to:
* Use eight building blocks to become a more effective manager
* Overcome self-defeating behavior
* Handle criticism to maintain and enhance self-esteem
* State limits and expectations to clarify assignments
* Become a more effective listener
* Receive and give positive feedback to enhance team building
* Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations
* By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.

The Gateway to Effectiveness.

Building Blocks to Managing Assertively.

Supervisory Styles: Assertive--Aggressive--Passive.

Unblocking Your Assertiveness to Build Your Self-Esteem.

Listening.

Taking Risks.

Constructive Feedback: Criticism.

Saying No.

Handling Criticism.

Giving and Receiving Positive Feedback.

Payoffs for Success.

Bibliography.

Index.

Subject Areas: Business & management [KJ]