Management Mistakes in Healthcare
Identification, Correction, and Prevention

This book defines management mistakes and offers a variety of models and case studies to classify and interpret them.

Paul B. Hofmann (Edited by), Frankie Perry (Edited by), Richard J. Davidson (Foreword by)

9780521535946, Cambridge University Press

Paperback, published 1 April 2010

276 pages
24.4 x 17 x 1.5 cm, 0.44 kg

'… a timely reminder to senior managers of what good leadership looks like and the need for communication and trust in their role.' Open Forum

This book defines management mistakes and offers a variety of models to classify and interpret them. It describes the evolution of management mistakes, techniques for identifying and disclosing mistakes, the relationship between management and medical mistakes, and steps to prevent and correct mistakes. Six case studies, drawn from a real set of events in healthcare organizations, describe management mistakes and are followed by commentaries by experts in the field of healthcare management. They indicate steps that might have produced more positive outcomes. Ultimately, managers will not be completely successful in making healthcare better and more cost-effective without viewing mistakes as learning opportunities. This book is written for healthcare managers throughout the world and for the benefit of their patients, staff and communities.

Notes on the contributors
Foreword Richard J. Davidson
Preface
Acknowledgements
Part I. Addressing Management Mistakes in Healthcare: 1. Acknowledging and examining management mistakes Paul B. Hofmann
2. The context of managerial mistakes John Abbott Worthley
3. Identifying, classifying and disclosing mistakes Wanda J. Jones
4. What medical errors can tell us about management mistakes Carol Bayley
5. Correcting and preventing management mistakes John A. Russell and Benn Greenspan
6. A question of accountability Emily Friedman
Part II. Case Studies of Mistakes in Healthcare Management: 7. Medical errors: Paradise Hills Medical Center Commentary Frankie Perry
8. Nurse shortage: Metropolitan Community Hospital commentary Trudy Land
9. Information technology setback: Heartland Healthcare System commentary Mark R. Neaman
10. Inept strategic planning: Southwestern Regional Healthcare System commentary Robert S. Bonney
11. Public relations fiasco, George C. Fremont Community Hospital commentary Ruth M. Rothstein
12. Ineffectual governance: Pleasant Valley Regional Health System commentary Joyce A. Godwin
13. Failed hospital merger: Richland River Valley Healthcare System commentary Fred L. Brown
14. UK review of selected cases Robert Nicholls and Andrew Wall
15. Lessons learned: insights and admonitions Paul B. Hofmann and Frankie Perry
Suggested further reading
Index.

Subject Areas: Medicine: general issues [MB]