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Magnetic Stories
Connect with Customers and Engage Employees with Brand Storytelling
Gabrielle Dolan (Author)
9780730388517, Wiley
Paperback / softback, published 19 March 2021
208 pages
2.3 x 1.5 x 0.1 cm, 0.312 kg
Improve customer and employee loyalty with your brand stories Your brand is the stories people share about you when you’re not in the room. Whether a small, one or two-person company or a large multinational; a not for profit or a Government organisation; a start-up entrepreneur or a corporate institution; a school or a sporting team; a religious institution or a political party; a local café or a global franchise — everyone has a brand and everyone has a story. The reality is people are already sharing stories, both the good and the bad. Magnetic Stories will walk you through how to develop and communicate your own brand stories, focusing on the five types of stories you need in business to connect and engage people with your brand. You’ll learn how to: Magnetic Stories delivers a unique and timely message which is perfect for any business, regardless of size or industry.
About the author xv Acknowledgements xvii Introduction xix How to use this book xxv Part I: Bring Together Brand and Stories 1 The power of brand storytelling 3 A magnetic attraction 11 ‘Just give me the story!’ 17 Part II: Tell 5 Types of Brand Stories 25 Creation stories: How and why it all started 27 Culture stories: Our values and behaviours … the vibe 35 Customer stories: Showcase your impact in the real world 47 Challenge stories: Tales of when the going gets tough 55 Community stories: Bringing life to corporate responsibility 65 Part III: Implement Brand Storytelling 73 Define: Know what your brand is (and isn’t) 77 Teach: How to educate storytellers 85 Collect: How to find stories 93 Communicate: Where to share stories 101 Create: How to generate stories 115 Part IV: See Magnetic Stories in Action 123 Case Story: Ferguson Plarre Bakehouses, Australia 125 Case Story: Columbia Restaurant, Florida, USA 133 Case Story: The Fullerton Hotels and Resorts, Singapore (and Sydney) 141 Case Story: Mekong Capital, Vietnam 147 Case Story: Transpower, New Zealand 157 Conclusion 167 Connect with me 169 Index 171
Subject Areas: Business & management [KJ]
