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Library Technology and User Services
Planning, Integration, and Usability Engineering
Anthony S. Chow (Author), Tim Bucknall (Author)
9781843346388, Elsevier Science
Paperback / softback, published 9 November 2011
170 pages
23.3 x 15.6 x 1.2 cm, 0.31 kg
"The authors synergize their expertise on information technologies and user library services to produce this welcome resource." --An Leabharlann: The Irish Library "This book provides a systematic approach to challenges with planning, budgeting and integrating technology into public, academic and school libraries. One of the main strengths of this book is its layout and easy to read style. This book is well designed and comprehensive for readers who want a starting knowledge of how to plan for user needs in a technology driven environment." --Australian Academic & Research Libraries
Written as a technology guide for students, practitioners, and administrators, the focus of this book is on introducing current and future trends in library technology and automation within the larger context of strategic and systems planning, implementation, and continuous improvement. Technology is an essential resource for attaining both organizational and patron goals, and planning needs to emphasize the alignment between the clearly defined goals of each. For this alignment to occur on a consistent basis goals must be designed, or engineered, in a systematic fashion where technology fulfils the need to deliver the desired outcomes in an efficient, cost-effective manner. The concept of usability engineering is also examined, where the technology is planned, designed, and implemented in such a way as to maximize utility and ease-of-use for users and employees. Readers of this book will understand both the why and the how of library technology, planning, and implementation articulated in a simple, easy-to-understand fashion.
Dedication List of figures and tables Acknowledgements Foreword About the authors Introduction Chapter 1: Stone tablets, paper and the Internet: the same old library? Abstract: Libraries 2.0 Technology integration and user services Systems thinking and performance technology Library trends Foundations of information seeking and user services in information organizations Pulling it all together Chapter 2: Strategic planning, organizational goals and technology: what and for whom? Abstract: Needs assessment Strategic planning Goal 1: a vibrant, user-centered collection Strategic planning and world-class user services Creating a strategic plan Goal 1: quality online services and resources Goal 2: comprehensive career resources and services Goal 3: multi-faceted services and support for the homeless and indigent population Goal 4: world class youth and family collection and services Chapter 3: Customized fashion: finding the right fit Abstract: Hardware and software A public library An academic library A school library Library technology infrastructures and user services Chapter 4: Technology and budgeting Abstract: Prevention vs. reaction Quality vs. quantity Replacement vs. repair Zero-sum vs. line-item budgeting Using Excel for budgeting Prioritizing technology Budgeting trends Chapter 5: Evaluation: is technology meeting the needs of the organization’s users? Abstract: Formative and summative evaluation Informatics Evaluation method Building a logic model for outcomes-based evaluation Chapter 6: Emerging technology trends in libraries Abstract: Integrated library systems Metasearching and discovery tools Web 2.0 E-books and e-readers Pay per view Consortia and group purchasing Media Meeting spaces Circulating devices Mobile Digitization Cloud computing Pervasive web usability and usability testing Virtual worlds Instructional literacy and technology Conclusion: user needs and library technology References Index
Subject Areas: Library & information services [GLM]
