Libraries and Key Performance Indicators
A Framework for Practitioners

An overview of quality management and service concepts, principles, and methods for application in universities and public, academic, and health libraries

Leo Appleton (Author)

9780081002278

Paperback / softback, published 29 July 2017

164 pages
22.9 x 15.1 x 1.2 cm, 0.28 kg

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes.

1. Introduction 2. What do KPIs have to do with the library? 3. A Brief history of evaluation and performance measurement in libraries 4. Developing a culture of performance measurement 5. Performance measurement in the digital age 6. Quantitative methods of performance measurement 7. Qualitative methods of performance measurement 8. Mixed methods of performance measurement 9. An Overview of Key Performance Indicators 10. How can KPIs be used in performance measurement? 11. Case studies Kingston University, Elizabeth Malone Liverpool John Moores University, Elaine Sykes Mcmaster University, Kathryn Bell National Health Service, Alan Fricker, Tracey Pratchett Pennsylvania State University, Daniel Coughlin, Joseph Salem Jr. 12. Using KPIS in your library and information service 13. Final reflections on performance measurement and performance indicators

Subject Areas: Enterprise software [UFL], Social interaction [JFFP], Library & information services [GLM], Library, archive & information management [GLC]