Intercultural Politeness
Managing Relations across Cultures

Taking an interdisciplinary approach, this is the first book to systemise the processes by which we manage relations across cultures.

Helen Spencer-Oatey (Author), Dániel Z. Kádár (Author)

9781107176225, Cambridge University Press

Hardback, published 7 January 2021

300 pages
15.5 x 23.5 x 2.5 cm, 0.73 kg

'… the book appropriate for advanced students, scholars, and intercultural trainers.' L. B. Jabs, Choice

It is increasingly important in our globalised world for people to successfully manage interpersonal relationships. This is the first book to tackle this vital topic, by taking an interdisciplinary approach to exploring the process of relating across cultures. Drawing together key concepts from politeness theory, intercultural communication, and cross-cultural/intercultural psychology, it provides a robust framework for analysing and understanding intercultural encounters. It explores the ways in which individuals make judgements about others, deal with offence and conflict, maintain smooth relations, and build new relationships. These processes are explained conceptually and illustrated extensively with authentic intercultural examples and empirical data. With accessible explanations and follow-up activities, it will appeal not only to academics working in the areas of intercultural communication, pragmatic theory, conflict research and other related academic disciplines, but also to students of these topics, as well as professionals such as intercultural trainers and those working in the third sector.

Acknowledgements
1. Introduction
Part I. Conceptual Foundations: 2. Conceptualising politeness
3. Conceptualising culture
Part II. Evaluating Politeness across Cultures: 4. Overview of the politeness evaluation process
5. Contextual assessments and culture
6. Norms, expectations and culture
7. Evaluation warrant 1: culture and the bases of rapport
8. Evaluation warrant 2: culture and conceptions of the socio-moral order
9. Making judgements and culture
10. Application: data analysis sample and practice
Part III. Managing Politeness across Cultures: 11. Managing politeness across cultures: an overview
12. Responding to offencess and restoring relations
13. Dealing with disagreement and conflict
14. Maintaining smooth intercultural relations
15. Initiating and fostering positive intercultural relations
Part IV. Implications and Concluding Comments: 16. Implications for politeness theory
17. Implications for the intercultural field.

Subject Areas: Psychology [JM], Semantics, discourse analysis, etc [CFG], Psycholinguistics [CFD], Sociolinguistics [CFB], Linguistics [CF]