Institutional Memory as Storytelling
How Networked Government Remembers

When institutions forget they repeat mistakes. This Element explains why institutional memory is important and how it can be improved.

Jack Corbett (Author), Dennis Christian Grube (Author), Heather Caroline Lovell (Author), Rodney James Scott (Author)

9781108748001, Cambridge University Press

Paperback / softback, published 24 December 2020

75 pages
15 x 23 x 0.5 cm, 0.13 kg

How do bureaucracies remember? The conventional view is that institutional memory is static and singular, the sum of recorded files and learned procedures. There is a growing body of scholarship that suggests contemporary bureaucracies are failing at this core task. This Element argues that this diagnosis misses that memories are essentially dynamic stories. They reside with people and are thus dispersed across the array of actors that make up the differentiated polity. Drawing on four policy examples from four sectors (housing, energy, family violence and justice) in three countries (the UK, Australia and New Zealand), this Element argues that treating the way institutions remember as storytelling is both empirically salient and normatively desirable. It is concluded that the current conceptualisation of institutional memory needs to be recalibrated to fit the types of policy learning practices required by modern collaborative governance.

1. Introduction
2. Whole of government processes and the creation of collective memories: the case of the Tasmanian Family Violence Action Plan
3. What happens with iterative conversations in cases of policy failure: the State of Victoria's smart metering program, Australia
4. Differentiated memories: the case of the UK's Zero Carbon Hub
5. Living Memories: the case of the New Zealand justice sector
6. Conclusion.

Subject Areas: Organizational theory & behaviour [KJU], Operational research [KJT], Business communication & presentation [KJP], Memory [JMRM]