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Improving Through Benchmarking

Richard Y. Chang (Author), P. Keith Kelly (Author)

9780787950842, Wiley

Paperback / softback, published 23 July 1999

120 pages
26 x 17.8 x 3 cm, 0.263 kg

This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.

1. Introduction 1

2. Benchmarking: An Overview 5

3. The Seven-step Benchmarking Model 13

4. Benchmarking: A Practical Example 17

5. Step One: Identify What to Benchmark 21

6. Step Two: Determine What to Measure 35

7. Step Three: Identify Who to Benchmark 47

8. Step Four: Collect the Data 55

9. Step Five: Analyze Data and Determine Gap 67

10. Step Six: Set Goals and Develop an Action Plan 75

11. Step Seven: Monitor the Process 85

12. Summary 97

Appendix 101

Subject Areas: Business & management [KJ]
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