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Human Factors in Project Management
Concepts, Tools, and Techniques for Inspiring Teamwork and Motivation
"This book will be a benchmark for those of us seriously striving to make the most of self-managed teams. Read this one with your notepad at hand." "An essential business guide for those committed to improving teamwork. Dr. Wong evaluates management styles, leadership skills, and conflict resolution, emphasizing the critical importance of positive, mutually beneficial interactions among team members as they pursue a common goal." "Practical, insightful, and enlightening—a great resource for how teams should work and what to do if they don't." "This book is a great synthesis of many useful concepts and a must-read for anyone from the first-line supervisor to a CEO." "The days of the true autocrat are behind us. Here's today's how-to guide about leading and inspiring a team that cares about effort—and results!" "Instead of a complex psychological methodology, Human Factors in Project Management is easy to follow with techniques that are instantly useful in furthering personal influence and improving project outcomes." "Human factors are too often overlooked as the 'soft skills' that are actually essential to develop and grow high-performance project teams—not anymore according to the words of wisdom espoused by Dr. Zachary Wong."
—Norm Szydlowski, president and CEO, Colonial Pipeline Company
—Elizabeth M. Whelan, president, American Council on Science and Health
—Carol J. Henry, vice president, Industry Performance Programs, American Chemistry Council
—Jeet S. Bindra, president, Global Refining, Chevron
—Stephen A. Lundin, president and CEO, Alta Bates Summit Foundation
—Jim O'Donnell, vice president, MSI Learning; project management instructor, UC Berkeley Extension and San Francisco State University
—Ray Ju, vice president programs, PMI Diversity SIG; leadership architect, Get IT LLC
Zachary Wong (Author)
9780787996291, Wiley
Hardback, published 6 July 2007
368 pages, Charts: 10 B&W, 0 Color; Exhibits: 10 B&W, 0 Color; Graphs: 5 B&W, 0 Color
23.6 x 18 x 3.1 cm, 0.68 kg
In Human Factors in Project Management, author Zachary Wong—a noted trainer and acclaimed leader of more than 250 project teams—provides a summary of "people-based" management skills and techniques that can be applied when working in a team environment. This comprehensive resource brings together in one book new and current models in team motivation and integrates the most significant concepts in team motivation and behaviors into a single set of principles called "Human Factors." Wong shows how these factors can be applied to the most challenging issues facing project managers today including
Acknowledgments vii The Author xi Introduction 1 One Emergence of Human Factors 11 Two Human Factors and Team Dynamics in Project Management 17 Three Key Elements of Team Performance: Content 27 Four Key Elements of Team Performance: Process 37 Five Key Elements of Team Performance: Behavior 69 Six Secrets of Managing the Three Key Elements 91 Seven Key Stages of Team Development 111 Eight Moving the Team Forward: Facilitation Techniques 125 Nine Personal Space 149 Ten Team Conflicts 191 Eleven How Conflicts Affect Personal Space 207 Twelve Expanding Your Space 223 Thirteen Managing Good and Bad Behaviors 247 Fourteen Raising Your Game 265 Fifteen Those Who Break Through Will Never Go Back 285 Sixteen Hearts and Minds of Human Factors 303 Seventeen Personal Leadership: Putting It All Together 323 Epilogue 341 References 343 Index 345
Subject Areas: Business & management [KJ]
