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Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions
Ryan Watkins (Edited by), ISPI (Author), Doug Leigh (Edited by)
9780470190692, Wiley
Hardback, published 12 January 2010
944 pages
24.4 x 18.5 x 5.3 cm, 1.61 kg
HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 2: Selecting and Implementing Performance Interventions In this groundbreaking volume, leading practitioners and scholars from around the world provide an authoritative review of the most up-to-date information available on performance interventions, all presented within a holistic framework that helps ensure the accomplishment of significant results. Addressing more than 30 performance interventions, with such varied topics as Incentive Systems, e-Learning, Succession Planning and Executive Coaching, this volume guides readers through the development of comprehensive performance improvement systems. Each chapter illustrates in practical terms how to select, plan, implement, and manage performance interventions, as well as how to evaluate their results. Through best practices research, comparative analysis, illustrative case studies from around the world, and editorial guidance on how to link together diverse interventions, the handbook is an important guide for achieving desired results in the workplace and beyond. Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three main areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.
List of Exhibits, Figures, and Tables xiii Introduction to Volume Two xix Acknowledgements xxxvii Part One: Introduction 1 1 HPT Models: An Overview of the Major Models in the Field 5 2 Linking Practice and Theory 27 3 The Performance Pyramid 51 Part One: Editors' Discussion 81 Part Two: Vision, Mission, and Objectives 85 4 Future Search 91 5 SWOT Analysis 115 6 Appreciative Inquiry 141 Part Two: Editors' Discussion 167 Part Three: Resources 171 7 Organizational Restructuring 177 Part Three: Editors' Discussion 197 Part Four: Expectations and Feedback 201 8 Realistic Job Previews 203 9 360-Degree Feedback 221 10 Performance Measurement and Management Systems 251 11 Achieving Improved Performance Through Managerial Coaching 275 12 Performance Management Systems 299 Part Four: Editors' Discussion 319 Part Five: Tools, Environment, and Processes 323 13 Electronic Performance Support Systems 325 14 Performance Aids 344 15 Knowledge Management 366 16 The Change Readiness Rubric 392 17 Process Improvement 418 Part Five: Editors' Discussion 439 Part Six: Incentives, Rewards, and Recognition 441 18 Incentive Systems 445 19 Rewards, Positive Reinforcement, and Incentive Systems 465 20 Employee and Executive Compensation 482 Part Six: Editors' Discussion 507 Part Seven: Motivation and Self-Concept 511 21 Motivational Communication 515 22 Career Mentoring 536 23 Job Crafting 555 Part Seven: Editors' Discussion 569 Part Eight: Knowledge and Skills 573 24 e-Learning 577 25 Cross-Disciplinary Team Learning 598 26 Mentoring 613 27 Executive Leadership Coaching 646 Part Eight: Editors' Discussion 673 Part Nine: Performance Capability 677 28 Outsourcing 681 29 Succession Planning and Management 697 Part Nine: Editors' Discussion 717 Part Ten: Organizational Culture 721 30 Organizational Culture 725 31 Diversity and Cultural Competence 745 Part Ten: Editors' Discussion 763 Part Eleven: Continuous Monitoring 767 32 Needs Assessment 771 33 Data Collection 792 Part Eleven: Editors' Discussion 817 Part Twelve: Significant Accomplishments 821 34 Return on Investment 823 Part Twelve: Editors' Discussion 847 Editors' Epilogue 851 About the Editors 855 About the Contributors 857 Name Index 871 Subject Index 880
Frank S. Wilmoth, Christine Prigmore, Marty Bray
Seung Youn Chyung, Shelley A. Berg
John Wedman
Marvin Weisbord, Sandra Janoff
Doug Leigh
Marvin Faure, Jennifer Rosenzweig, Darlene Van Tiem
Sally Lollie, Hillary Leigh
Jim Breaugh
Eugene Kutcher, John Donovan, Steven J. Lorenzet
Ingrid Guerra-López
Andrea D. Ellinger, Alexander E. Ellinger, Robert G. Hamlin, Rona S. Beattie
David G. Gliddon
Frank Nguyen
Miki Lane
Debra Haney, James T. Driggers
Bea Griffith-Cooper, Karyl King
Marcey Uday-Riley, Ingrid Guerra-López
Steven J. Condly
Jessica Jean Frumkin
Tahir M. Nisar
Lya Visser
Christine D. Hegstad
Michelle French
Ryan Watkins
Scott P. Schaffer
Stella Louise Cowan
Daniel White
Judith A. Hale
Hillary Leigh
Anthony Marker
Tyrone A. Holmes
James W. Altschuld, Traci L. Lepicki
Anne F. Marrelli
Patti P. Phillips, Jack J. Phillips
Subject Areas: Business & management [KJ]
