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Forces of Change
New Strategies for the Evolving Health Care Marketplace
David A. Shore (Edited by), DA Shore (Author)
9781118099131, Wiley
Hardback, published 17 August 2012
288 pages
23.6 x 16 x 2.5 cm, 0.508 kg
American health care has made great strides in the past hundred years. Life expectancy has increased dramatically and advances in medicine and treatments have eradicated many life-threatening diseases. However, in today's health care arena there is divergence between our health needs, the structure of our health care system, and how health care is delivered and funded. In Forces of Change, David A. Shore has collected the leading thinking from experts in the field on how our health care system can benefit from important lessons from other industries and effect transformational change that truly serves all stakeholders well. Contributors include Max Caldwell of Towers Watson; Michael J. Dowling of North ShoreLong Island Jewish Medical Health System; John P. Glaser of Siemens Healthcare; Ashish K. Jha of the Harvard School of Public Health; Eric D. Kupferberg of Northeastern University; Lucian Leape of the Harvard School of Public Health; Jeff Margolis of the TriZetto Group, Inc.; and David Shoultz of Philips Electronics.
Editor’s Preface vii Acknowledgments xiii The Editor xv The Contributors xvii Part One: Can We Get Better? 1 1 Framing the Forces of Change 3 2 The Market Dynamics of Health Care 21 3 Transformational Leadership: The Key to Success 35 Part Two: The Elements of Change 49 4 Employee Engagement and the Transformation of the Health Care Industry 51 5 Patient Safety in the Era of Health Care Reform 67 6 Health Care Reform and Technological Innovation 85 7 Health Care IT: A Critical Enabler for Health Care Transformation 101 8 Health Care IT: A Reality Check 115 9 A Systematic Solution: Integrated Health Care Management 129 Part Three: Reshaping the Organization 147 10 Stakeholder Interactions: Can We Transform Bad Behavior? 149 11 The Trust Prescription: How Health Care Organizations Can Win the Confidence and Compliance of Their Key Stakeholders 169 12 A Winning Brand: Leveraging the Power of Intangible Assets 191 13 Implementing Health Care Change through Projects 211 Endnotes 229 Index 253
David A. Shore, Harvard School of Public Health
David A. Shore
Eric D. Kupferberg, Northeastern University, Harvard School of Public Health
Michael J. Dowling, North Shore–LIJ Health System, Harvard School of Public Health
Max Caldwell, Towers Watson
Lucian Leape, Harvard School of Public Health
David Shoultz, Philips Electronics
John P. Glaser, Siemens Healthcare
Ashish K. Jha, Harvard School of Public Health
Jeff Margolis, The TriZetto Group
Eric D. Kupferberg
David A. Shore
David A. Shore
David A. Shore
Subject Areas: Medicine: general issues [MB]
