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Experience-Driven Leader Development
Models, Tools, Best Practices, and Advice for On-the-Job Development
Praise for Experience-Driven Leader Development "In my twenty-six years in human resources, I've learned firsthand that our best leaders develop through on-the-job experience. This book provides a valuable framework for leadership thinking and talent development—immensely helpful for all of us who work with aspiring leaders." "How to best leverage on-the-job experiences for leader development is a challenge for organizations, but clearly one that talent management professionals have tackled in intentional and innovative ways. This book performs the real service of broadly sharing best practices—both proven and cutting-edge—so that we all can do a better job of using experience to develop leadership talent." "Having experienced the power of on-the-job leadership development in my own career, I'm delighted to see the world's best thinking on experiential learning collected in one place. The well-researched and practical wisdom in this book makes it essential for executives and line managers who want to unleash the full potential of their talent pipelines." "As we develop the next generation of leaders, the 'e' in e-Learning must shift to mean 'experience.' This book is a must-read for learning leaders driven to make development sustainable!" "This compendium on leadership development through experience is comprehensive, practical, and useful. The anthology embodies the latest thinking and practice in building leaders and will help thoughtful scholars and practitioners make more informed choices about leadership development." "If you believe you become an employer of choice by building leaders of choice, this book serves as a field guide rich with thought leadership and practical solutions to help enable your success!" "A collection of A to Z best practices in leader development: selection to job experiences to courses to learning strategies and how they all must work together. This will be the definitive source for leader development for decades to come."
—Jeff Brodsky, Chief Human Resources Officer, Morgan Stanley
—Martha Soehren, Chief Talent Development Officer, Comcast
—O. P. (Om) Bhatt, Chairman (retired), State Bank of India
—Elliott Masie, Learning CONSORTIUM, The Masie Center
—Dave Ulrich, Professor, Ross School of Business and Partner, The RBL Group
—Nina M. Ramsey, Chief Human Resources Officer, Kelly Services, Inc.
—Michael M. Lombardo, Founder, Lominger Limited, Inc., and author, FYI: For Your Improvement and Lessons of Experience
Cynthia D. McCauley (Author), D. Scott Derue (Author), Paul R. Yost (Author), Sylvester Taylor (Author)
9781118458075, Wiley
Hardback, published 17 January 2014
608 pages
28.8 x 22.9 x 4.1 cm, 1.706 kg
This book is written for human resource, organization development, and training professionals who need real-world best practices that show who actual workplace learning approaches work and how they can be applied. Co-published with the acclaimed Center for Creative Leadership, this important book offers a compendium of best practices, tools, techniques, processes, and other resource resources to harness the developmental power of work experiences for leadership development. In addition the book includes illustrative case studies of leadership approached that have worked in such forward thinking organizations as Boeing, Microsoft, and Heineken.
List of Exhibits, Figures, and Tables xiii Foreword xix Acknowledgments xxiii Introduction xxv Section 1. Developmental Experiences: More Intentional for More People 1 Section Introduction 3 Equipping Employees to Pursue Developmental Experiences 7 1 Intensity and Stretch: The Drivers of On-the-Job Development 7 2 A Leadership Experience Framework 15 3 Identifying Development-in-Place Opportunities 21 4 Leadership Maps: Identifying Developmental Experiences in Any Organization 25 5 Building Organization-Specific Knowledge About Key Developmental Experiences 37 6 Expression of Interest: Making Sought-After Roles Visible 45 7 Designing Part-Time Cross-Functional Experiences 49 8 Creating Project Marketplaces 55 Leveraging Existing Experiences for Learning 57 9 Leveraging the Developmental Power of Core Organizational Work 57 10 Learning Transferable Skills Through Event Planning 65 11 Pinpointing: Matching Job Assignments to Employees 69 12 Learning from Personal Life Experiences 77 Creating New Developmental Experience 81 13 Strategic Corporate Assignments to Develop Emerging Market Leaders 81 14 Full-Time Strategic Projects for High Potentials 87 15 A Personalized Rotation Program to Develop Future Leaders 93 16 Corporate Volunteerism as an Avenue for Leader Development 99 17 Developing Socially Responsible Global Leaders Through Service Projects 107 18 Stretch Assignments to Develop First-Time Supervisors 113 20 Leadership Fitness Challenge: Daily Exercise of the Leadership Muscle 123 21 Using a Video-Case-Based Collaborative Approach in Leader Development 129 22 Cross-Company Consortiums: Tackling Business Challenges and Developing Leaders Together 133 Section 2. Leaders: Better Equipped to Learn from Experience 141 Section Introduction 143 Organizing Frameworks 145 23 Mindful Engagement: Learning to Learn from Experience 145 24 PARR: A Learning Model for Managers 151 25 GPS•R: A Tool for Assessing Learning Readiness 157 Learning Strategies and Tactics 165 26 Asking Questions to Foster Learning from Experience 165 27 Using the Classroom to Create a Learning Orientation 169 28 Establishing a Learning Mindset 177 29 Tactics for Learning from Experience 181 30 Narrating Emotions to Enhance Learning 187 31 Proactive Feedback Seeking: The Power of Seeing Yourself as Others See You 195 32 Feedback: Who, When, and How to Ask 203 33 Micro-Feedback: A Tool for Real-Time Learning 207 Reflection and Retention 213 34 Leadership Journeys: Intentional Reflection Experiences 213 35 After-Event Reviews: How to Structure Reflection Conversations 221 36 Scaffolding Reflection: What, So What, Now What? 229 37 Life Journeys: Developing for the Future by Looking at the Past 235 38 Strategies for Facilitating Learning from Experience 239 39 Teachable Point of View: Learning to Lead by Teaching Others 243 40 Implementation Intention: A Refinement to Leadership Development Goal Setting 249 41 Twelve Questions for More Strategic Work and Learning 255 Learning Communities and Support 259 42 Building a Board of Learning Advisors 259 43 Building a Learning Community Through Reflection and Experimentation 265 44 Using Communities of Practice to Cultivate Leaders of Integrity 273 45 Company Command: A Peer-to-Peer Learning Forum 279 46 Virtual Roundtables: Using Technology to Build Learning Communities 287 Section 3. Human Resource Systems: Designed for Experience-Driven Development 293 Section Introduction 295 47 Integrated Talent Management and Experience-Based Development 299 Selection and On-Boarding 309 49 On-the-Job Development That Starts on Day One 317 50 New Leader Assimilation 321 51 Virtual On-Boarding 327 Managers as Developers 333 52 Leaders Coaching Leaders: Cascading Leadership Development Through the Organization 333 53 An Exercise for Managers: Developing Talent Through Assignments 341 54 Performance and Development Through Conversation 347 Performance Management 355 55 Performance Management and Leadership Development: Paradox or Potential? 355 56 Performance Management Catalysts for Experience-Driven Development 363 Training, Development, and Beyond 371 58 Bringing the Real World into the Classroom 375 59 Cultivating Learning Agility: Lessons from the Microfinance Sector 381 60 HoTspots (HubsoTraining): A Blended Group Learning Solution to Extend Traditional Training 389 61 Building Experience into Simulations 397 62 Mentoring: Building Leaders in Powerful Developmental Relationships 405 Action Learning 413 64 Action Learning with Community-Based Nonprofits 423 65 Better Together: Building Learning Communities Across Organizations 433 66 Communities of Practice: Building and Sustaining Global Learning Communities 441 Succession Management 445 67 Succession Planning: Developing General Managers Through Experience 445 68 Building Breadth and Depth Through Experience 451 69 Profiles for Success: Building a Framework for Internal Transitions 459 70 Hot Jobs-Hot People: Sharing Leadership Talent Across Organizations 463 71 Multicultural Women in the Pipeline: Finding Hidden Treasure 473 Section 4. The Organization: Enabler of Experience-Driven Development 479 Section Introduction 481 Frameworks for Assessing Organizations 483 72 Organizational Climate for Development 483 73 Creating the “and” Organization: Seeing Leadership Development as a Key Strategic Issue 487 Designing Tools for Widespread Use 493 75 My Needs, Their Needs: Designing High-Value Development Tools 501 76 Built to Last: Sustainable On-the-Job Development Interventions for the Entire Organization 509 Influencing Organizational Leaders 515 78 The Power of Stories in Leadership Development 519 79 Assessing Learning’s Impact on Careers 523 80 Teaching Senior Leaders the Dynamics of Derailment 529 Solutions to Specific Obstacles 535 81 Strengthening Executive Mobility 535 82 Talent Ecosystems: Building Talent Through Strategic Partnerships 541 Conclusion 545 Contributing Authors 551 About the Center for Creative Leadership 563 Index 565
Mark Kizilos (Experience-Based Development Associates, LLC)
Paul Van Katwyk, Joy Hazucha, and Maynard Goff (Korn/Ferry International)
Cynthia McCauley (Center for Creative Leadership)
Paul Yost (Seattle Pacific University) and Joy Hereford (Yost & Associates, Inc.)
Paul R. Bly (Thomson Reuters) and Mark Kizilos (Experience-Based Development Associates, LLC)
Tanya Boyd (Payless Holdings, Inc.)
Nisha Advani (Genentech, a member of the Roche Group)
Cynthia McCauley (Center for Creative Leadership)
Patricia M.G. O’Connor (Wesfarmers)
Kenna Cottrill and Kim Hayashi (Leadership Inspirations)
Jeffrey J. McHenry (Rainier Leadership Solutions)
Marian N. Ruderman and Patricia J. Ohlott (Center for Creative Leadership)
Anita Bhasin (Sage Ways, Inc.), Lori Homer (Microsoft), and Eric Rait (Honeycomb Development)
Paul Orleman (SAP)
Bela Tisoczki and Laurie Bevier (General Electric)
Shannon M. Wallis (Arrow Leadership Strategies) and Jeffrey J. McHenry (Rainier Leadership Solutions)
Mathian Osicki and Caroline Smee (IBM)
Sally A. Allison and Marsha Green (Duke University)
19 Executive Shadowing 119
Ritesh Daryani (Expedia, Inc.)
Laura Ann Preston-Dayne (Kelly Services, Inc.)
Nate Allen (U.S. Army, National Defense University)
Yury Boshyk (The Global Executive Learning Network)
D. Scott DeRue and Susan J. Ashford (University of Michigan)
Laura Ann Preston-Dayne (Kelly Services, Inc.)
Paul Yost, Hillary Roche, and Jillian McLellan (Seattle Pacific University)
Sally Beddor Nowak (Agilent Technology)
Lori Homer (Microsoft) and Anita Bhasin (Sage Ways, Inc.)
Kelly A. Bunker (Making Experience Matter)
Maxine Dalton
Shirli Kopelman (University of Michigan) and Ilan Gewurz (Proment Corporation)
Susan J. Ashford (University of Michigan)
Sylvester Taylor (Center for Creative Leadership)
Tanya Boyd (Payless Holdings, Inc.)
Nicole L. Dubbs, Andrew K. Mandel, Kristin Ohnstad, and Scott Taylor (Teach For America)
D. Scott DeRue (University of Michigan)
Claudia Hill (Korn/Ferry International)
Kerry A. Bunker (Making Experience Matter)
Claudia Hill (Korn/Ferry International)
Scott McGhee (U.S. Cellular)
Luke Novelli, Jr. (Leadership Development Resources Global)
Kelly McGill (Expedia, Inc.)
Marisa Bossen and Paul Yost (Seattle Pacific University)
Jennifer Jaramillo (Accenture) and Kristen Schultz (University of Michigan)
John R. Terrill (Seattle Pacific University)
Nate Allen (U.S. Army, National Defense University)
Jonathan Winter (The Career Innovation Group)
Norm Tonina (Grameen Foundation)
48 Identifying and Assessing for Learning Ability 309
Paul Yost and Jillian McLellan (Seattle Pacific University)
Brad Borland (Kelly Services, Inc.)
Tanya Boyd (Payless Holdings, Inc.)
Ritesh Daryani (Expedia, Inc.)
Robert J. Thomas, Claudy Jules, and Joshua Bellin (Accenture)
Cynthia McCauley (Center for Creative Leadership)
Jonathan Winter (The Career Innovation Group)
Robert McKenna and Robleh Kirce (Seattle Pacific University)
Paul Yost (Seattle Pacific University)
57 Training and Experience-Driven Development 371
Paul Yost (Seattle Pacific University)
Elaine Biech (ebb associates inc)
Lyndon Rego (Center for Creative Leadership), Vandana Viswanathan (CoCoon), and Peg Ross (PCI)
Eric Berg (LINGOs)
James Chisholm, Greg Warman, and Andrew Webster (ExperiencePoint)
Dana Kendall (Seattle Pacific University)
63 Business Driven Action Learning 413
Yury Boshyk (The Global Executive Learning Network)
Lynn Fick-Cooper and Shera Clark (Center for Creative Leadership)
Jan Wilmott (Royal Bank of Canada)
Yury Boshyk (The Global Executive Learning Network)
Mary M. Plunkett
Jennifer Kennedy Marchi (Sonos, Inc.)
Tanya Boyd (Payless Holding, Inc.)
Jeffrey J. McHenry (Rainier Leadership Solutions)
Ella L.J. Edmondson Bell (Tuck School of Business and ASCENT–Leading Multicultural Women to the Top)
Cynthia McCauley (Center for Creative Leadership)
Stephen R. Mercer (SRM Consulting, Ltd.)
74 Leading from Where You Are 493
Paul Yost and Emily Pelosi (Seattle Pacific University)
Rob McKenna (Seattle Pacific University), Mary M. Plunkett, and Kayode Adeuja (Heineken International)
Paul Yost and Emily Pelosi (Seattle Pacific University), and Sierra Snyder (Slalom Consulting)
77 Building Support for Experience-Based Development 515
Brad Borland (Kelly Services, Inc.)
Paul Yost and Jillian McLellan (Seattle Pacific University)
Richard A. Guzzo and Haig R. Nalbantian (Mercer)
Cynthia McCauley and Sylvester Taylor (Center for Creative Leadership)
Nora Gardner and Cameron Kennedy (McKinsey & Company)
D. Scott DeRue (University of Michigan)
Subject Areas: Business & management [KJ]
