Who Should Read This Guidebook?

When And How To Use It

Why A Second Edition?

2 The Big Picture 5

The Performance Management Cycle

The Real Purpose Of Performance Evaluation

Types Of Performance Evaluation

The Tremendous Benefits To Gain

Forms (And Formalities)

The Performance Evaluation Model

3 Collect And Select 21

Gather Information From As Many Resources As Necessary

Brainstorm Descriptions Of Performance

Choose Substantive Data To Record

4 Describe And Document 37

Describe Performance With "The Write Stuff"

Connect Behaviors, Impacts, And Examples Following "The 2.5 Rule"

Fit Descriptions Into Your Form

5 Develop And Review 59

Identify Opportunities For Employee Growth

Draft Employee Development Profiles To Enhance Performance

Seek Support From Your Organization

6 Conduct And Summarize 77

Create A Comfortable Environment

Share Highlights To Build Understanding And Appreciation

Finalize Commitments And Collaborate Toward Mutual Goals

7 Corrective Actions 91

Administer Progressive Performance Counseling

Consider A Standard Process For Corrective Action

8 Summary 103

Appendix Reference Material And Reproducible Forms