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Employee Experience Design
How to Co-create Work Where People and Organizations Thrive
Dean E. Carter (Author), Samantha Gadd (Author), Mark Levy (Author)
9781394329588, Wiley
Hardback, published 26 January 2026
240 pages
23.1 x 16 x 2.5 cm, 0.408 kg
How to harness Employee Experience Design to attract and retain the best talent In Employee Experience Design: How to Co-create Work Where People and Organizations Thrive, three highly experienced leaders explain how businesses can use Employee Experience Design to create workplaces that deliver better business results by first focusing on meaningful employee experiences. Many leading organizations worldwide have successfully implemented Employee Experience Design, but until now, there has been no comprehensive book that outlines exactly how to do it. Employee Experience Design delivers a proven, step-by-step method that leads to more engaged and productive employees, which in turn leads to superior organizational performance. With inspiring stories from leading brands like Airbnb, Patagonia, and many others, this book addresses challenges businesses face, such as: Employee Experience Design is a timely and practical guide for business leaders, executives, and managers who want to recruit the best talent, engage and retain those people, and deliver impressive business results.
Part I Imagine 1 Chapter 1 The $100 Bill 3 Chapter 2 Hardball Objections, Straight Answers 9 Chapter 3 The North Star 21 Chapter 4 A Conversation with Beth Grous 35 Part II Prepare 47 Chapter 5 Mindsets 49 Chapter 6 A Conversation with Kirsty Lloyd 63 Part III Design 77 Chapter 7 Culture Check 79 Chapter 8 Three Frameworks 87 Chapter 9 The Double Diamond 109 Part IV Experiment 137 Chapter 10 The EX Blueprint 139 Chapter 11 A Conversation with Melanie Rosenwasser 145 Part V Measure 159 Chapter 12 Metrics That Matter 161 Chapter 13 A Conversation with Greg Pryor 175 Part VI Celebrate/Extend 187 Chapter 14 A Conversation with Michelle Bonfilio 189 Chapter 15 Making EXD Your Own 205 Acknowledgments 213
Seeing Value Others Overlook
The EXD Guiding Principle
The Impact of Trust and Humanity, and the Courage of Everyday Leaders
Seven Mindsets for Employee Experience Design Copyrighted Material
How Empathy and Feedback Became Cultural Anchors at Scale
Moments That Matter and Moments of Truth
A Structure for Achieving Meaningful Design
A Proven Design Method
Letting Everyone See the Big Picture
Bringing UX Rigor to EX: It’s a Product, Not a Perk
Taking the Pulse of Your Organization
Turning Experience into Intelligence and Then into Impact
The Emotional Core of Employee Experience Design
Final Wisdom and What Grows over Time Postscript: A Personal Reflection from the Authors 211
About the Authors 219
Index 223
Subject Areas: Business & management [KJ]
